Business Support Consultant

We are looking for a Business Support Consultant to join our team. 

Working in the Strategic Partnering Team, you’ll play a key role in the Governance of our third-party suppliers and support the wider team to ensure adherence to the Supplier Relationship Management (SRM) handbook. As part of this role, you will also support with invoicing and financial reconciliation, identifying opportunities to increase value to the Society. 

You will schedule and produce documentation for our regular supplier governance, including monthly, quarterly, annual, and bi-annual activity, ensuring sessions are attended by the right internal and external stakeholders. You’ll record actions from formal governance sessions at all levels, as well as supporting activity in controls testing, contract renewals, service resilience, and cost management. 

We’re looking for a proactive self-starter who’s confident and able to manage multiple recurring deadlines, document governance, and commercials clearly and accurately, and diligently track actions and ongoing requirements. 

If you have a genuine interest in third-party management and thrive in a structured, detail-focused environment and enjoy being at the heart of key partner relationships, we’d love to hear from you.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

In this role, you will help coordinate a range of governance and commercial activities, ensuring processes are overseen effectively and transparently. You’ll need to manage diaries, create reporting documentation (including financial), and record clear meeting outcomes and actions to a high standard. 

As part of this role, you’ll support month-end processes by ensuring journals are completed on time and costs are aligned to expectations. You’ll produce high-quality reporting with commentary, complete financial reconciliations, and identify opportunities for cost savings and efficiencies. In addition, you’ll ensure value-based benefits and service credits are effectively managed for our contracts. 

Day-to-day, you’ll be responsible for verifying that the information provided by our suppliers is accurate, relevant, and delivered on time, and use this to create reporting documentation. You will be required to produce clear and concise meeting outcomes and actions, and be able to use this information in internal stakeholder sessions that you will be involved with organising and creating content for. 

This role also involves keeping our process library up to date, ensuring governance processes are overseen effectively and transparently and in full compliance with legal, contractual, and regulatory requirements.  

Alongside this, you will be required to respond promptly to ad hoc queries from internal and external stakeholders and take ownership of maintaining and developing a robust recordkeeping system to support strong governance across all partnerships.
 

About you

For this role, you will have/be:

• Confident communicating with stakeholders and suppliers (both written and verbally)

• Knowledge and experience in cost and financial management/modelling, and financial reconciliation 

• Able to analyse costs with a view to identifying trends that lead to Risk and Opportunities and track them ongoingly

• A highly professional business attitude, being articulate, with a high attention to detail 

• Experience in proof-reading, taking actions, and consolidation of packs from various sources with accuracy

• Able to work effectively as part of a team as well as on your own

• A track record of working in a fast-paced environment and working to deadlines in an organised fashion 

• Good working knowledge of Word, PowerPoint, and Excel

• Able to analyse costs with a view of identifying trends that lead to Risk and Opportunities and track them on an ongoing basis

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.