Business Support Consultant

Are you passionate about planning a clear path to delivery, so key activities are prioritised, understood, and mobilised efficiently? We are searching for someone who enjoy making a positive impact through effective planning, can manage a diverse workload, and thrives in a fast-paced, dynamic environment.

The role will sit in Remediation CoE Support, bringing teams together to provide critical planning across the organisation’s portfolio of remediation projects. In Business Planning, we work with delivery teams, business analysts and data & tooling specialists, as well as the wider business, to ensure the portfolio is prioritised, progressed, effectively resourced, well coordinated and understood.  In your role as a Business Support Consultant you will be driving planning and demand activity to ensure remediations deliver in a timely, controlled way, progressing through our Remediation Framework ensuring the right people are working on the right things, at the right time. You will also support the management of our data governance processes & controls reporting, and will work with subject matter experts and key stakeholders across the business, helping the leadership team understand, prioritise and progress the portfolio. You’ll identify opportunities to improve planning, coordination and reporting processes, helping us work more efficiently and effectively over time. 

We are happy to consider flexible working approaches to help you perform at your best.
This is a 12 month Fixed Term Contract opportunity. 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will be responsible for supporting the prioritisation and coordination of the ambitious remediation agenda across a wide-ranging department, which can touch on almost any area of the organisation. You’ll be sharing knowledge, understanding requirements and dependencies, managing demand and working collaboratively to ensure teams are aligned. 

You will use strong problem-solving and analytical skills to navigate a route through a complex, highly regulated environment, to balance a range of customer and business outcomes. You will be looking for opportunities to improve ways of working, streamlining planning and coordination across the portfolio.

Working with our senior consultants to manage our data governance, you’ll ensure that our data dictionaries and standard code are robust, with changes documented and tightly controlled.

A high standard of business writing, verbal communication and influencing is crucial, to ensure all stakeholders are aligned and working towards common goals, providing updates, recommendations and insight to agreed timescales and standards.
 

About you

For this role you will need experience in:

• Demand management and prioritisation of a portfolio of change or project activities

• Presenting information clearly, verbally, visually, and in writing, to a range of audiences including senior leaders, to influence and manage as stakeholders

• Business support, governance, change or project delivery environments 

• Working independently on tasks, and with a range of stakeholders across the business

• Process simplification, driving efficiencies, and improving ways of working

• Power BI design experience, or willingness to learn how to use this tool

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

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