Business Support Apprentice

Business Support Apprentice

Location: Coatbridge

Contract: Apprentice Fixed Term, Monday to Friday – 8am – 4.30pm

Salary: Offering the nationally agreed apprentice pay rates, plus excellent company benefits. (you will be paid for your normal working hours plus study time)

To be successful with your application you must live in a North Lanarkshire postcode.

Training Provider – QA

Start Date – 3 August 2026 (Provisional)

Entry Criteria for roles – No formal qualifications required / Pre-apprenticeship / Potential to work towards SVQ level 6 & 7. Candidates will undertake a pre-employment assessment and interview.

Mears North Lanarkshire are looking for a motivated and detail-oriented Business Support Apprentice to join our team. This is a fantastic opportunity to gain hands-on experience in administrative processes, supporting the delivery of critical services within a fast-paced environment.

About apprenticeships at Mears Group:

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond. 

Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well-being, Mears specialises in delivering housing solutions, maintenance services, and care support to a diverse client base. The group’s expertise encompasses responsive repairs, planned maintenance, and housing management, contributing to the overall improvement of living conditions for individuals and communities. Mears Group is committed to fostering a positive impact on society, making it an attractive prospect for individuals seeking a career in a socially responsible and dynamic organisation.

Mears Careers National Apprenticeship Scheme is designed to empower and challenge you; you will be trusted with real work and responsibility from the outset. During your apprenticeship you will have a fantastic opportunity to earn while you learn and will receive formal training coupled with working alongside our skilled workforce who will inspire and train you in the practical elements of the trade.

About the role:

An enthusiastic apprentice who will work under the direction, guidance and supervision of an experienced mentor to support the delivery of excellent refurbishment, repairs and maintenance service, whilst working to achieve a number of skills and qualifications.

The employee will be working based out of our Coatbridge office. The primary responsibility will be taking customers calls. This is done individually but there is a team around for support and advice throughout the working day.

Accountabilities:

• Receiving inbound calls from customers/service users

• Sending and responding to email communication

• Logging and investigating repairs.

• Completing assignments – apprenticeship. (2 hours a day provided towards working on assignments)

• These assignments will be customer service based and will often where possible relate to the work they are currently doing within their job role.

Key Criteria:

• Strong attention to detail and ability to manage multiple tasks.

• Good organisational skills and the ability to work under pressure.

• Effective communication skills, both written and verbal.

• A positive and proactive attitude towards learning and development.

• Strong IT skills, including Microsoft Office (Excel, Word, Outlook).

• Willingness to work within a team environment and support colleagues.

• Be able to establish and maintain good customer/client relationships

• Understanding of the functions of Microsoft Office 365 – word, excel, outlook

Benefits:

You will of course have access to our many benefits designed to save you money and benefit you as a colleague at Mears Group: -

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

• Chrome book provided – So you can study with the right equipment

• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

All our roles require candidates to have the right to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. 

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.