Position: Business Support and Customer Experience Administrator
Location: Labman HQ, Stokesley, North Yorkshire
Salary: £28,000 - £30,000
Employment Type: Full-time
This role is office based in Stokesley, North Yorkshire. We do not offer hybrid or homeworking opportunities.
Job Opportunity
Due to continued growth, Labman is looking for a friendly, proactive, and highly organised Business Support and Customer Experience Administrator to join our fast-paced team.
This is a varied, people-focused role where you’ll be at the heart of the business — supporting operations, delivering an excellent customer experience, and ensuring things run smoothly day to day. You’ll be the first point of contact at Front of House, working with engineers, clients, students, contractors, and directors.
Key Responsibilities
Front of House & Customer Experience
- Provide a warm, professional welcome to all visitors
- Deliver excellent customer service with a positive, can-do approach
- Coordinate catering and hospitality for visitors
- Support company events, meetings, and conferences
Business & Team Support
- Provide administrative support to directors, project managers, and teams
- Maintain accurate records and support sales administration
- Assist with onboarding, inductions, and training administration
- Support documentation and QA audit processes
- Contribute to the smooth running of the business
Office Administration & IT
- Manage incoming calls and emails professionally and efficiently
- Maintain filing systems and documentation with high accuracy
- Prepare and format documents, emails, and reports
- Manage office supplies and coordinate deliveries/couriers
- Work within ISO9001 processes
What We’re Looking For
- Strong customer service skills with a friendly, welcoming approach
- Excellent administration and IT skills
- Clear communication (written and verbal)
- Strong organisation and ability to multitask
- High attention to detail
- Proactive, adaptable, and solutions-focused
- Positive team player with a high standard of work
Company Benefits
- 33 days holiday (rising to 38 with service)
- 5% employer pension (no upper earnings cap)
- Enhanced maternity & paternity leave
- CPD support and professional subscriptions
- Free in-house gym, squash, bouldering, and clubs
Our Culture
At Labman, we’re a collaborative, innovative team focused on delivering excellence — while supporting each other and enjoying what we do.
In it together – We’re a team; a community of mutual support
Excellence – Delivering the highest quality work
Humility – Respecting yourself and others
Sustainability – Recognising our impact
Fun – Enjoyment in your work
If you’re looking for a varied, fast-paced role where you can make a real impact, we’d love to hear from you.
Skills Required
- Strong customer service skills with a friendly attitude
- Excellent administration and IT skills
- Clear communication skills
- Strong organizational skills
- High attention to detail
What We Do
Labman Automation is a leading designer and manufacturer of custom laboratory automation and robotics based in Stokesley, North Yorkshire. Founded more than 35 years ago, Labman has a strong reputation for quality products designed and built by a competent team of professional engineers with excellent customer service. All of our products are custom designed and made for their final application with ISO 13458 and ISO 9001 compliance. Labman supply custom robotics to customers worldwide with a strong presence in the European and North American markets. For graduate opportunities and open positions at Labman please visit: https://www.labmanautomation.com/jobs
