The Role
The Business Support Analyst provides sales support for aviation customers by managing fuel requests, processing invoices and credits, resolving customer queries, and supporting process improvements and system implementations.
Summary Generated by Built In
Main Purpose :
- To provide sales support to external Aviation customers and internal sales teams viz to fuel invoicing and credit notes as well as internal non-product invoicing and credits.
- Support the Business Support organization in countries where there are gaps including streamlining processes and troubleshooting operational day to day activities by analyzing root causes and implementing sustainable solutions.
KEY RESPONSIBILITIES:
Direct Actions:
- Fuel request Management for adhoc customers
- Customer Contract Creation in System
- Communicating and Sharing Price notifications to Customers
- Processing of Aviation into plane and Bulk sales invoices
- Processing of Credit and Debit Notes
- Ensure only approved transactions are processed.
- Customer Query Resolution
- Ensure correct reason codes are applied for each credit note raised.
- Daily Reconciliations.
- Daily process updates to stakeholders
- End to End Customer Order management
- Manage Ad Hoc Projects
- Support new system implementations
- Participate in projects for new product roll outs and process improvement projects
Key Control Performance Indicators:
- Number of Invoices processed
- Number of self-imposed credit notes processed.
- Daily housekeeping activities
- Customer Queries (unresolved complaints)
Key Skills
- Ability to gather, analyze and synthesize data
- Good interpersonal skills
- Experience in data manipulation and analysis using Microsoft Office (e.g. Excel, Access)
- Advanced knowledge of Excel functionality (e.g. macros, dynamic tables, etc.)
Competencies:
- Robust analytical skills
- Good presentation and documentation skills
- Strong communication skills – able to communicate with senior management
- Fluent in English a must. Other languages an advantage
- Organized and structured
- Strong team player
- Proactive and high performer requiring limited supervision
Skills Required
- Ability to gather, analyze and synthesize data
- Good interpersonal skills
- Experience in data manipulation and analysis using Microsoft Office
- Advanced knowledge of Excel functionality
- Strong communication skills
- Fluent in English
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The Company
What We Do
Puma Energy is a leading global downstream energy business, safely providing energy in more than 35 countries, primarily across central America and Sub-Saharan-Africa. Our downstream business segments include fuels, aviation, lubricants, LPG and bitumen. Our purpose is Energising Communities to help drive growth and prosperity by sustainably serving our customers’ needs in high potential countries around the world. What to find out more and be part of our Puma Energy team? Take a look at our latest job posts and get in touch!
