Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionWhat you will do:
Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed.
Communicate with 1st / 2nd / 3rd lines of support after full analysis and interpretation of results, ensuring minimal impact on client business operations and effective resolution.
Gather client configurations, identifying ways to apply changes, test and document improved solutions to meet client requirements.
Configure Core DA software according to specifications under guidance of Solutions / Senior Solutions analyst where appropriate
Test software against specification to ensure the product operates as specified, and amend where appropriate
Use the product knowledge and subject matter expertise to contribute to the strategic customer need in their ongoing business.
Identify causes of software problems (at product or data level)
You will work with client personnel and/or other departments/divisions within Experian to interpret requirements and data and resolve product-related queries
You will carry out the extraction, formulation and manipulation of data to address business requirement
Ensure all system documentation is kept up to date and reflects any changes made
Interpretation of analysis results, share findings and communicate ideas within the organization to foster collaboration and effective exchange of knowledge
You will report to the BSO Manager.
QualificationsWhat you'll bring:
2+ years of experience working in a customer-focused function/ troubleshooting
Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience
Fluency in spoken and written English
Able to interpret client needs and translate them into application and operational requirements
Experience with data extraction, formulation, and analysis
Comfortable to work with a diverse group both internally and externally
Embracing toward innovation, leveraging modern technologies, including AI-driven solutions to enhance regional teamwork. Comfortable using digital collaboration platforms (i.e. Live Meeting, Video Calls) and document/knowledge repositories to drive efficiency and team connectivity
It will be considered an advantage if you also have:
Certification in ITIL
Basic knowledge of SQL, relational databases and associated terminologies
Experience with AWS and cloud-based technologies, including familiarity with cloud infrastructure, services, and deployment models.
Experience with coding languages
Basic understanding of different project methodologies
Basic knowledge of operating systems
What you will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- 2+ years of experience in a customer-focused function or troubleshooting
- Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent experience
- Fluency in spoken and written English
- Ability to interpret client needs and translate them into application and operational requirements
- Experience with data extraction, formulation, and analysis
- Comfortable working with diverse internal and external teams
- Familiarity and openness to using AI-driven solutions and digital collaboration platforms
- Certification in ITIL
- Basic knowledge of SQL and relational databases
- Experience with AWS and cloud-based technologies
- Experience with coding languages
- Basic understanding of different project methodologies
- Basic knowledge of operating systems
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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