MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organisations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimisation and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimise their operations and captivate their customers.
Business Success Team Leader
The Business Success Team Leader is responsible for the overall success of our automotive repair network, managing and guiding Business Development Specialists and Business Success Specialists within the team. This position requires strong leadership skills to drive business development and improve the performance of automotive workshops in our network. The Team Leader will ensure seamless coordination between acquiring new partners and enhancing existing partnerships.
Key Responsibilities:
Leadership & Management:
- Hire, lead, mentor, and support team members.
- Set clear goals and performance expectations for the team.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a collaborative and motivated team environment.
- Accountable for achieving market level goals
Strategic Planning:
- Develop and implement strategies for network expansion and performance improvement, aligned with overall company strategy.
- Analyse market data to identify opportunities for growth.
- Coordinate with distribution hubs for strategic alignment.
- Monitor and adjust plans based on performance metrics and feedback.
Finance & Forecasting
- Work with the Business Operations manager on operational budgets and forecasts for the market, proactively monitoring performance, identifying opportunities for cost reduction, and implementing strategies to enhance overall profitability.
- Accountable for management of overdue payments.
Business Development:
- Oversee the selection and analysis of prospects.
- Ensure effective communication and follow-up with potential partners.
- Guide the team in presenting benefits and advantages to prospects.
- Manage contract negotiations and legal documentation.
Network Performance:
- Ensure smooth onboarding of new partners by coordinating with Business Success Specialists.
- Monitor the performance of enrolled workshops and implement improvement plans.
- Conduct experience surveys and use feedback to enhance processes.
- Promote corporate identity and adherence to standards.
Qualifications:
- Proven experience in a leadership role managing and coordinating a commercial team, within business development or sales, preferably in the automotive industry.
- Strong analytical and strategic planning skills.
- Excellent communication, presentation, and negotiation skills.
- Ability to manage administrative tasks and legal documentation.
- Proactive and self-motivated with a focus on achieving team targets.
- Dutch and French language skills C1/C2 level minimum
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive benefit packages.
- Opportunities for professional growth and development.
- Leadership training and development programs.
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimisation & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognised for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
