Business strategy & operations manager

📐 About this role

We are seeking an entrepreneurial, strategic, and operational partner to join our GTM Strategy & Operations team. This is not a traditional role; it’s a unique blend of consultant, analyst, strategist, and operator. You’ll be a driving force behind WRITER’s go-to-market strategy, translating high-level vision into tangible execution and measurable results.

As a key member of the team, you’ll work across GTM, EPD, and leadership to turn customer insights, competitive signals, and business priorities into actions that accelerate growth. You’ll shape how WRITER scales and see the impact of your work daily.

What’s in it for you?

• You’ll work directly with leaders who have been with WRITER since the earliest GTM days, giving you deep context and mentorship while also being in the trenches with you.

• You’ll be part of a culture where everyone rolls up their sleeves to accomplish impossible things together.

• Your work will be seen by the c-suite and you’ll have visibility into the most strategic conversations across the company.

• You’ll build a broad, cross-functional network spanning every area of the business.

🦸🏻‍♀️ Your responsibilities:

• Strategic problem-solving: Partner with senior leadership to deconstruct complex challenges, frame key decisions, and deliver data-driven recommendations. (e.g., defining WRITER’s next phase of its industries strategy, sizing new vertical opportunities).

• Competitive intelligence: delivering market and competitor analysis to inform GTM and product strategy.

• Operational execution: Build and manage roadmaps for high-priority initiatives. Define project plans, KPIs, and success metrics. Ensure initiatives are delivered on time and at high quality.

• Business planning: Support annual and quarterly planning, helping align investments and resources with strategic priorities.

• Data & insights: Develop financial and operational models. Synthesize data into clear insights and compelling narratives for executive audiences.

• Cross-functional enablement: Act as a bridge between Sales, Marketing, Product, Customer Success, and Finance to ensure tight alignment and smooth execution.

• Playbook building: Identify repeatable patterns of success and standardize them into scalable GTM processes.

⭐️ Is this you?

• Experience: 3–5 years in a highly analytical and strategic role (i.e. global strategy consulting firms, investment banking, PE/VC, corporate strategy, or biz ops preferred).

• Structured thinker: You’re hypothesis-driven and excel at breaking down ambiguous problems into manageable components.
  Bias to action: You move fast, don’t “boil the ocean,” and hold yourself to a high personal bar of excellence.

• Analytical horsepower: Strong quantitative skills; fluent in Excel/Sheets and data visualization (Tableau, Looker, etc.); SQL a plus.

• Strategic perspective: You see the big picture, understand market dynamics, and can connect trends to Writer’s right to win.

• Operational chops: Proven success managing cross-functional projects end-to-end and building processes that scale.

• Exceptional communicator: Skilled at crafting narratives and presenting complex ideas to executive audiences.

• Education: Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field. MBA is a plus.

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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