Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Design, develop, and deliver technical solutions utilizing the automation tool PEGA for Branch Operations that align with complex business requirements. Lead technical discovery efforts by partnering with stakeholders to translate functional needs into workflow-driven PEGA application enhancements. Utilize advanced knowledge of the organization's technology infrastructure and specific software applications to guide Branch Operations department through the implementation of enterprise-wide technology changes. Manage existing applications and automations by monitoring system performances and resolve high-priority production issues. Serve as a senior technical advisor and mentor to junior developers.
- Translate business requirements (e.g., needs, objectives, functions, features, input and output) into delivered technical solutions utilizing the automation tool PEGA
Diagnose and resolve complex production issues through advanced troubleshooting, root cause analysis, and data-driven problem solving
- Partner with project teams to plan, coordinate and roll out software change/release to Controlled Testing and Production; obtain required approvals and transition project to production
- Collaborate daily with all BACE team members to ensure alignment of priorities, solution design, and delivery timelines
- Provide follow-up to monitor the progress of planned improvement project implementations to ensure timely action, support and achievement of expected benefits
- Collaborate with governance team DPA, the business units Branch Operations, and other ETS partners in problem resolution efforts
- Work in partnership with key business stakeholders in the development and delivery of technical solutions
- Promote transparency of work through consistent updates, knowledge sharing, and active participation in Agile ceremonies and technical discussions
- Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies
- Create and maintain accurate, detailed and consistent documentation thru all phases of the Systems Development Life-Cycle
- Contribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repository
Continuously evaluate existing PEGA applications to identify opportunities for optimization, scalability, and improved user experience.
- Interpret results of analysis; present technical solution recommendations, alternatives and implications
- Apply and communicate changes and new trends in systems/technology
- Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
- Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
- Perform annual recertification on Navy Federal standards as they relate to the platform
- Develop, recommend and document adjustments to workflow to streamline processes
- Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
- Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness and mitigate future exposure
- Lead, guide and mentor Business Solutions Developer I’s, II’s & III’s
- Perform other duties as assigned
- Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
- Expert knowledge of software development best practices in accordance with the Automation Center of Excellence guardrail document or Information Technology Infrastructure Library
- Extensive experience working with application development platforms (e.g., Pega, Maven, JAVA, etc.)
- Extensive experience in programming with "low-code" or "no code" software applications
- Extensive experience in developing and testing software
- Extensive experience demonstrating the ability to research, compile, and document program procedures and processes related to production support and maintenance
- Ability to analyze technical issues to recommend, develop and/or implement strategies and achieve objectives
- Extensive experience in communicating complex technical issues to non-technical audiences
- Extensive experience in problem resolution including determining root cause, scope and scale of issues
- Extensive experience in leading collaborative work teams
- Extensive experience in leading projects and/or initiatives large in scope
- Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Participate in mandatory Navy Federal standards and policy training, including information security, testing, knowledge management, records information management and enterprise Architecture Review Board standards
- Successfully complete required training, assessments and certifications to learn core principles of the citizen development application development platforms
- Advanced skills resolving conflicting requests and meeting changing requirements
- Expert research, analytical, and problem-solving skills
- Expert skill interpreting and synthesizing large amounts of information
- Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Expert skill identifying and analyzing business requirements and recommending solutions
- Expert organizational, planning and time management skills
- Expert verbal, interpersonal and written communication skills
- Expert database, word processing, spreadsheet and presentation software skills
Desired Qualifications
- Expert knowledge of Navy Federal Project Portfolio Management
- Expert knowledge of Navy Federal products, services, programs, policies and procedures
- Knowledge of code-centric, builds services, scripts, or data pipelines (e.g., Python)
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Locations:
- 820 Follin Lane, Vienna, VA 22180
- 5550 Heritage Oaks Drive, Pensacola, FL 32526
- 9999 Willow Creek Road San Diego, CA 92131
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education, training and experience
- Expert knowledge of software development best practices (Automation Center of Excellence guardrails or ITIL)
- Extensive experience working with application development platforms (e.g., Pega, Maven, Java)
- Extensive experience in programming with low-code or no-code software applications
- Extensive experience in developing and testing software
- Extensive experience researching, compiling, and documenting program procedures and production support processes
- Ability to analyze technical issues and recommend, develop and/or implement strategies
- Extensive experience communicating complex technical issues to non-technical audiences
- Extensive experience in problem resolution, including root cause analysis
- Extensive experience leading collaborative work teams
- Extensive experience leading projects and initiatives large in scope
- Ability to manage multiple priorities independently and in a team environment
- Completion of mandatory Navy Federal standards and policy training (information security, testing, knowledge management, records management, Enterprise Architecture Review Board standards)
- Complete required training, assessments and certifications for citizen development application platforms
- Advanced skills resolving conflicting requests and meeting changing requirements
- Expert research, analytical, and problem-solving skills
- Expert ability to interpret and synthesize large amounts of information and apply guidelines/procedures
- Expert skills identifying and analyzing business requirements and recommending solutions
- Expert organizational, planning and time management skills
- Expert verbal, interpersonal and written communication skills
- Expert database, word processing, spreadsheet and presentation software skills
- Expert knowledge of Navy Federal Project Portfolio Management
- Expert knowledge of Navy Federal products, services, programs, policies and procedures
- Knowledge of code-centric build services, scripts, or data pipelines (e.g., Python)
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
-
Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
-
Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
.png)
