What You’ll Do:
As a valued member of the broader Business Solutions team, you will be relied upon to assist the Business Solutions department’s processes and contribute value to the bank’s Business Solutions decisions. You will build rapport with internal and external stakeholders and become a key player in the essential processes of our bank. You will perform a wide variety of support functions for the Business Solutions team. You will engage with both internal and external customers while delivering legendary service. Your strong combination of interpersonal, analytical, and decision-making skills makes you a valued resource and partner.
Key Accountabilities:
- Banking and Client Support
- Act as the first line of support for internal and external stakeholders, addressing inquiries, troubleshooting issues, coordinating resolutions, and escalating matters as appropriate.
- Collaborate with the sales team to support the onboarding of new products/services
- Support various departments with document preparations
- Act as a liaison with various internal departments to facilitate implementation & support of Treasury products
- Support and mentor other team members as necessary
- Product Management and Support
- Act as subject matter expert for Treasury products, services, and systems
- Communicate with internal/external customers regarding testing and any format or limit changes needed.
- Install and test on Remote Deposit Capture equipment
- Provide training for various Treasury products as needed
- Coordinate smooth transition to Level 2 Support as needed
- Client Development Management
- Identify areas of opportunity to offer appropriate and necessary services and/or products to existing customers
- Qualify potential opportunities through conversations before making a referral to appropriate sales team(s).
- Operational Reporting and Special Projects Support
- Review agreements, internal forms, and onboarding requests to ensure accuracy and proper execution
- Monitor departmental reports to ensure accuracy and timeliness
- Complete required audits and reviews as requested or assigned
- Assist and, in some cases, take the lead on various projects as rolled out by management or the Holding Company.
Central Bank Offers This:
- Competitive Salary, determined by experience and skills
- Comprehensive Benefits package that includes: 401(k) company match, Paid Time Off (PTO), Volunteer Days Off (VTO)
- Paid Federal Holidays
- Tuition Reimbursement
About Central Bank
At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and shape our culture. Some are defined by geography, while others are brought together by shared experiences, values, lifestyles, or goals.
Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought, and values to create better conversations – and thus – better decisions around the most important issues we face as an organization and community of professionals.
Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunities for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent, and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives and a compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand, and support the differences that make us better – together.
Preferred QualificationsYou’ve Got This:
- Bachelor’s degree, preferably in Business or related field. Consideration may be made for experience in lieu of a bachelor’s degree.
- 2+ years’ recent experience in a client-facing role in Treasury/Cash Management/Card Services, Financial Services, or related business service.
- Demonstrated experience and success in a business solutions role.
- Effective problem-solving, organizational, and time management skills
- Knowledge of different Banking products including online banking, wire transfer, ACH processing, card operations, and risk management
- Strong written, verbal, and interpersonal communication skills
- Ability to deal with and solve difficult problems involving multiple facets and variables
- Ability to read, analyze, and interpret business periodicals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Commitment to the organization’s core values
Skills Required
- Bachelor's degree, preferably in Business or a related field; equivalent experience may be considered.
- Two or more years of recent client-facing experience in Treasury, Cash Management, Card Services, Financial Services, or a related business service.
- Demonstrated experience and success in a business solutions role.
- Strong problem-solving, organizational, and time-management skills.
- Knowledge of banking products, including online banking, wire transfers, ACH processing, card operations, and risk management.
- Strong written, verbal, and interpersonal communication skills.
- Ability to solve difficult problems involving multiple facets and variables.
- Ability to read, analyze, and interpret business periodicals, technical procedures, and governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
- Commitment to the organization's core values.
Central Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Central Bank and has not been reviewed or approved by Central Bank.
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Retirement Support — A two-part 401(k) combines a 50% match on the first 6% contributed with an automatic 4% nonelective employer contribution, with auto-enrollment and auto-escalation. Employer funds vest on a graded schedule reaching 100% at five years.
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Leave & Time Off Breadth — PTO for full-time staff starts at 18 days per year and increases with service up to 27 days, and the organization follows the Federal Reserve holiday schedule. Part-time employees accrue PTO on a pro‑rata basis.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are offered with eligibility typically beginning the first of the month after hire, alongside HSA and FSA options. Life, AD&D, and short- and long-term disability plus an EAP enhance health and protection.
Central Bank Insights
What We Do
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide. Member FDIC. "Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
