Business Solutions Analyst

Capio Group is looking for an experienced Business Solutions Analyst!
Full-time employee - Remote
Salary: $110,000 - $120,000

About Us:

Since 2010, we have been working with some of the largest government agencies in California, helping them to solve their greatest challenges. We are a small firm dedicated to big ideas and enjoy the rewards that come from hard work and commitment to our client base. We offer the salary and benefits of the bigger companies with the added bonus of a flexible workplace and a great work-life balance.
Scope of Work:
Capio Group is looking for an experienced Business Solutions Analyst to work as part of a team to provide maintenance and operational support for the client’s multiple Salesforce Orgs. The team will be responsible for implementing system enhancements, developing new applications, and managing all phases of the Software Development Lifecycle for client’s orgs and their associated applications, including their integrations with other systems or applications.
As part of the team, the Business Solutions Analyst will be responsible for tasks including but not limited to:
1. Maintenance and Operations

• Provide ongoing maintenance and operational support for all listed applications.
• Resolve production issues and bugs efficiently.
• Support enhancements and new feature development as needed.
• Manage data imports and outgoing registration emails to claimants where applicable.

2. Software Development Lifecycle (SDLC)

• Manage all phases of the SDLC for existing applications, including requirements gathering, design, development, unit testing, test planning, test preparation, and execution.
• Develop new applications as business needs arise, following the same SDLC phases.
• Provide comprehensive testing services including planning, strategy, entry and acceptance criteria, test data preparation, environment support, and UAT test scenarios and scripts.

3. Release Planning and Execution

• Perform release planning and execute code deployment activities across all environments (development, test, pre-production, and production) in coordination with Client stakeholders.
• Utilize Client tools for project planning, software development, release management, configuration management, and document testing activities, including defect tracking and resolution.

4. Agile Methodology and Enhancements

• Release enhancements, changes, and improvements, or address technical debt at least once a month using Agile methodology.
• Provide necessary artifacts and reflect these activities in monthly reports.

5. Reporting and Documentation

• Support ad-hoc reporting requests at both the Salesforce Org level and application level.
• Create and update system documentation including the System Design Documentation, System Security Plan (SSP), System Architecture Document (SAD), Information Systems Recovery Plan (ISRP), and Technical Support Protocol (TSP) for all applications.

6. Code Analysis and Security

• Support periodic code analysis with Veracode for all applications and immediately detect flaws to conform to Client policies.
• Support integration with Elastic for operational visualizations, usage trends, business insights, alert creation, and log availability for troubleshooting.

7. Testing and Issue Resolution

• Support various testing types including system testing, integration testing, heuristics testing, Application Security Assessment (ASA), User Acceptance Testing (UAT), Usability Experience (UX), and Customer Experience (CX).
• Investigate and resolve production issues, providing solutions as necessary.

8. Development and Support

• Gather requirements, design, develop, unit test, plan, prepare, and execute corrective, adaptive, perfective, and enhancement changes.
• Provide test planning, testing strategy, entry and acceptance criteria, test data preparation, environment support, test reports, test scenarios, and scripts for UAT.

9. User Management

• Support provisioning and de-provisioning of users based on customer requests.
• Salesforce Upgrades and Legislative Changes.
• Prepare, plan, facilitate, and update applications as necessary, including regression testing and support for periodic Salesforce upgrades.
• Analyze and implement necessary changes in response to legislative updates within contract constraints.

10. API Integration and Resource Management

• Support enhancements to API integrations between applications and other Client systems.
• Develop new APIs as needed based on evolving business requirements and integration needs.

11. Documentation and Deliverables

• Provide all document deliverables in electronic form using Microsoft Office tools, as appropriate.
• Submit deliverables established by the Work Authorization process along with the related Work Authorization.

12. Knowledge Transfer Documentation 

• Develop and maintain comprehensive documentation, including user guides, training materials, and system operation manuals. Ensure this documentation is regularly updated and accessible to Client’s staff, and provide training on how to use and update these resources.

13. On-Demand Support

• Offer on-demand support and training resources, such as recorded webinars, FAQs, and troubleshooting guides, to assist Client’s staff with ongoing questions or issues they may encounter.

14. Knowledge Sharing Sessions

• Organize knowledge-sharing sessions where vendor experts and Client’s staff can discuss challenges, share insights, and collaborate on solutions related to system use and development.

15. Feedback Mechanism

• Implement a feedback mechanism to collect input from Client’s staff on training effectiveness and areas for improvement. Use this feedback to refine training programs and ensure they meet staff needs effectively.

Mandatory Experience:

1. Must have a minimum five (5) years of experience applying analytical processes on an IT project. At least three (3) years of that experience must have been in business systems analysis and design.
2. Must possess a Bachelor’s degree in an IT-related or Engineering field. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request.
3. Must have a minimum three (3) years of experience providing business/requirement analyst support for a large and complex technical solution using in a custom development environment involving each of the following:
   a. Business design and process documentation (e.g., Use Cases, detailed designs, work-flow diagrams, reference guides, user manuals).
   b. Documenting system issues, and supporting analysis/resolution of business findings
   c. Support business data analysis to answer business questions.
4. Must be able to provide at least two (2) current references from previous engagements with other companies or government entities of similar size, scope, and type of service.

Desirable Experience:

1. Must have a minimum six (6) years of experience applying analytical processes on an IT project. At least four (4) years of that experience must have been in business systems analysis and design.
2. Must possess a Master’s degree in an IT-related or Engineering field. A copy of the degree must be provided upon request.
3. Must have a minimum four (4) years of experience providing business/requirement analyst support for a large and complex technical solution using in a custom development environment involving each of the following:
   a. Business design and process documentation (e.g., Use Cases, detailed designs, work-flow diagrams, reference guides, user manuals).
   b. Documenting system issues, and supporting analysis/resolution of business findings.
   c. Support business data analysis to answer business questions.
4. Must have a minimum one (1) year of technical experience with an EDD system and interface.
5. Must have a minimum one (1) year of technical experience with Salesforce: Specific experience with Salesforce systems and interfaces.
6. Must possess a certification in Salesforce Business Analysis: Possession of relevant Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst certification. A copy of the certificate must be provided upon request.
7. Experience with Agile methodologies: Familiarity with Agile practices and methodologies in the context of Salesforce projects.
8. Experience with Salesforce specific tools and functionalities: Knowledge of Salesforce functionalities like Reports & Dashboards, Process Builder, and Flow.
9. Experience with integration: Understanding of Salesforce integration techniques.

Equal Opportunity Employer:
 

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.