Business Solution Representative

Duties and Responsabilities

• Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
• Conduct and document regular telephone outreach across the assigned territory.
• Monitor pricing and report on trends or discrepancies.
• Follow up with inactive agencies.
• Develop and implement business plans to support regional goals.
• Identify and prospect new business opportunities within the assigned territory of Vietnam.
• Prepare and submit reports on competitor activity.
• Provide support and assistance to sales field staff as needed.
• Oversee the full onboarding and installation process for new agencies.
• Support and develop new agents to ensure operational readiness.
• Maintain and increase transaction volume within the assigned territory of Vietnam.
• Ensure sustained and growing profitability of transactions in the territory of Vietnam.
• Grow and manage the portfolio of assigned agencies.
• Track, follow up, and resolve issues reported by agents and field staff.
• Maintain full availability to respond to operational and business needs.
• Collaborate effectively in a team environment to achieve common objectives.
• Periodically visits key accounts, to support with POS marketing material, pricing, FX rates, and all tools needed to growth the business.
• Periodically visits decliners agents to support with all tools needed to recoup the transaction and growth the business.

Qualifications

• Fully bilingual in English and Spanish.
• Needs to have US passport, as travel outside the country is required.
• 2–4 years of experience in customer service, inside sales, account management, or business development.
• Understanding of the sales cycle, with the ability to close deals.
• Exceptional verbal and written communication skills with a high level of confidence.
• Creative thinker and must have the ability to solve critical problems.
• Ability to multitask and manage business conflicts.
• Ability to analyze the market and target potential customers.
• Strong internet research skills.
• Excellent presentation skills, verbal and written communication skills, and interpersonal skills.
• Very organized and attentive to details. Disciplined and dedicated.
• Strong ability to track multiple initiatives and meet deadlines efficiently.
• Ability to handle a fast-paced environment and challenging workload.
• Highly motivated with a strong desire for success.
• Based on experience and judgment to plan and achieve goals.
• Desire to be successful, competitive, optimistic, persuasive, upright.
• Approaches work with a consistently positive attitude and proactive mindset.
• Strong customer service skills and a commitment to providing timely, effective solutions.
• Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook, and MS Excel.
• Goal-oriented and committed to achieving team and individual targets.
• Must be adaptable, professional, courteous, and motivated, and must function well individually or as a member of a team.

Working Conditions

• General office working conditions with a hybrid work schedule. Some travel (foreign and domestic) is required.