The Role
Business Solution Consultant serving as a business analyst across retail and hospitality engagements. Responsibilities include facilitating discovery workshops, mapping current and future-state processes, translating business needs into functional and technical requirements, configuring applications, analyzing data, supporting testing and integrations, managing stakeholders, and advising clients on strategic solutions and digital transformation initiatives.
Summary Generated by Built In
Role Summary
We are looking for a Business Analyst with strong retail domain experience to bridge business needs and technology solutions across our retail client engagements. The ideal candidate will work closely with stakeholders to gather requirements, analyze business processes, and translate them into actionable specifications that drive digital transformation initiatives in the retail space.
Key Responsibilities
- Lead project discovery phases by organizing & facilitating workshops, capturing key outcomes, and maintaining discovery logs, while proactively learning relevant functional and technical concepts prior to kick-off.
- Analyse clients’ current (“AS-IS”) landscape and design optimised future-state (“TO-BE”) processes that improve efficiency and user experience.
- Translate business needs into actionable functional and technical requirements, ensuring alignment between client stakeholders, solution architects, and development teams.
- Conduct in-depth technical and functional analysis to identify optimal solutions, resolve issues, and drive innovation opportunities.
- Deliver high-quality project outputs on schedule, ensuring all deliverables are peer-reviewed and client-ready.
- Maintain clear, regular communication with internal and client stakeholders on project progress, risks, and overall health, while escalating challenges when necessary.
- Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and adapting communication to different audiences.
- Configure and manage applications based on project requirements, including system setup, workflow configuration, and integration support.
- Analyse data to support requirements gathering, validate designs, aid testing efforts, and monitor production performance.
- Support pre-sales activities including organisational impact assessments, and solutioning discussions, drawing on experience to help influence decisions.
- Provide advisory consulting services to Clients, using Business Domain & Platform knowledge to guide on strategic direction and operational cross-functional design.
Required Skill & Qualifications:
- Minimum of 5+ years’ experience as a Business Analyst with significant experience in Retail or Hospitality domain.
- Familiarity with industry standard cross-functional business processes
- Proven experience in process mapping, requirements engineering, solution design, and stakeholder management.
- Experience working in agile or hybrid project delivery environments.
- Familiarity with typical types of applications used in Retail or Hospitality sectors such as CRM, ERP, POS, OMS, eCommerce, Client Eling, Loyalty, PIM/PLM, Booking/Reservation, Data/Analytics & Integration etc.
Skills Required
- Minimum 5+ years of experience as a Business Analyst
- Significant experience in the retail or hospitality domain
- Familiarity with industry-standard cross-functional business processes
- Proven experience in process mapping
- Proven experience in requirements engineering
- Proven experience in solution design
- Proven experience in stakeholder management
- Experience working in agile or hybrid project delivery environments
- Familiarity with retail or hospitality applications, including CRM, ERP, POS, OMS, eCommerce, clienteling, loyalty, PIM/PLM, booking or reservation, data and analytics, and integration systems
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The Company
What We Do
Absolute App Labs is a global software engineering and product development company serving startups, mid-sized businesses, enterprises, and global brands. It builds AI-first and AI-native digital products, including custom web and mobile applications, SaaS platforms, enterprise systems, and e-commerce solutions. Its capabilities include product modernization, cloud-native development, generative AI and LLM integration, data engineering, and intelligence platforms designed to scale.
