Business Solution Architect
Position Summary
The Business Solution Architect is accountable for leading the design, architecture, and support delivery of end-to-end telecom solutions aligned with business strategy and digital transformation initiatives. The role bridges business requirements and technical implementation across OSS/BSS ecosystems, including CRM, Billing, Charging, Order Management, Inventory, and Network Systems. The ideal candidate will have strong domain expertise in telecom operations, system integration, and digital BSS/OSS transformation programs.
Role and Responsibilities
- Background as a high-end, customer-facing architect with approximately five years of enterprise software implementation experience, specializing in digital transformation.
- Experienced in working closely with senior executives to understand long-term business objectives, architecture strategies, and operational challenges.
- Combines strategic thinking with hands-on execution, guiding initiatives from planning through delivery.
- Skilled at building strong customer relationships, translating complex technical concepts into clear business value, and developing actionable plans that drive outcomes.
- A proactive problem solver with a consultative mindset—anticipating future challenges, identifying opportunities for growth, and helping customers evolve their architecture and revenue channels while advancing the company’s strategic goals.
- Hold the OSS/BSS Architecture Domain Leadership (CRM, Product Catalog, Order Management, Billing & Revenue Management, Charging Systems, Mediation, Inventory Management, Service Fulfillment & Assurance, Network Management Systems)
- Support digital transformation initiatives (cloud-native BSS, API-led architecture)
- Support Delivery & Implementation teams
- Guide development and integration teams.
- Perform solution reviews and architecture validations.
- Identify risks and mitigation strategies.
- Support UAT and production deployments.
Skills and Experience Required
- Experience with some of the leading telecom vendors
- Exposure to Digital BSS transformation programs
- Experience in multi-vendor integration environments
- Strong knowledge of Telecom OSS/BSS architecture.
- Understanding of prepaid/postpaid billing systems.
- Experience in Order-to-Cash (O2C) and Trouble-to-Resolve processes.
- API-first and Microservices architecture
- Cloud platforms (AWS, Azure, GCP)
- Containers (Docker, Kubernetes)
- Middleware/ESB
- Database technologies
- Knowledge of DevOps and CI/CD pipelines
- Frameworks & Standards (TM Forum )
- TOGAF (preferred)
- ITIL knowledge
- Agile/Scrum methodologies
- Strong communication and stakeholder management skills
- Ability to influence cross-functional multi-country teams
- Strong analytical and problem-solving skills
- Leadership and mentoring capabilities
Education:
- Bachelor’s degree in Computer Science, IT or related field.
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What We Do
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. As a wholly owned subsidiary of NEC Corporation, our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem
