Business Services Manager

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Job Duties

The Business Services Manager has responsibility for all business IT functions within the organization.  This includes Programming/Development, Application Services, IT Reporting/Analytics and Project Management.

·         Provides day-to-day direction to a multi-functional staff based on communicated business priorities.

·         Oversees the entire application portfolio and manages the associated design, maintenance and support efforts

·         Manages all property development, programming and IT reporting efforts

·         Assist in the definition, maintenance and management of the department PMO

·         Define and communicate project milestones, service level agreements, and resource allocation to executive IT leadership, department leads, support staff, and end users.

·         Assists in the creation and management of an annual capital and operational budget to a specified variance threshold. 

·         Establishes goals and objectives for areas of responsibility that are in alignment with department, division and corporate strategic objectives and develops action plans to attain these goals and objectives

·         Ensures skill-centers under their direct control are staffed and trained appropriately to meet department and business needs

·         Assists with application maintenance, implementation and upgrade activities

·         Assists with strategic planning and follow-through

·         Evaluates areas of responsibility for continuous improvement opportunities and develops plans to implement process improvements

·         Develops and monitors escalation procedures and thresholds to ensure staff is providing appropriate response per negotiated business service levels

·         Assists with Applications implementation and upgrade activities

·         Participates in and complies with established Change Management process and methodology

·         Supports and enforces established enterprise Shared Services Agreement and adheres to ongoing collaboration efforts amongst all Mohegan properties

·         Promotes superior guest service

·         10-15 % travel may be required

The Business Services Manager is responsible for strict adherences to the Information Technology department compliance policies, internal control procedures, Pennsylvania Gaming Control Board control specifications and the casino’s policies and procedures.  Performs other related duties as assigned.  Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.  Promotes superior guest service.  

Minimum Qualifications

·         Bachelors’ degree in Computer Science, Info Systems, Business or related field

·         Six (6) years of progressive Information Technology experience

·         In lieu of Bachelors’ degree, Associates degree in Computer Science, Information Technology, Business or related field, and ten (10) years of progressive IT experience

·         Experience in managing a technologically-diverse team

·         Ability to obtain and maintain gaming licensure in one or more jurisdictions

·         Casino, retail and hospitality application experience is strongly preferred

·         Progressive experience in application solutions, project management, development and data analysis

·         Ability to obtain and maintain gaming licensure in one or more jurisdictions

·         Ability to direct a 24x7x365 environment

·         Strong leadership skills

·         Excellent written and oral communications

·         Ability to present ideas in business-friendly and user-friendly language

·         Ability to conduct and direct research into IT issues and products

·         Highly self-motivated, self-directed, and attentive to detail

·         Ability to effectively prioritize and execute tasks in a high-pressure environment

·         Extensive experience working in a team-oriented, collaborative environment

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