Who We Are
We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance.
We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business.
If the idea of helping people and working with a genuinely caring, supportive team excites you, then you’ve come to the right place.
The Role
ZenBusiness is seeking an enthusiastic and detail-oriented Business Services Coordinator to support a rapidly growing team of filing and compliance agents. The ideal candidate prides themselves on being organized, collaborative, reliable, dependable, and self-motivated. You look at a pile of papers, and can’t wait to organize and file them all. Nothing is as satisfying as a beautifully executed to-do list. And teamwork makes the dream work one of your core values. The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization.
This position will report to our Manager, Customer Success. We are looking for someone who can work in-office with full-time availability Monday through Friday during office hours 8 am - 5 pm (local time).
Responsibilities
- Administrative support, including customer and government agency correspondence, document management, and other department support functions, as needed.
- Maintain and file all department records (such as evidence, correspondence, and receipts) according to records management protocols and naming conventions.
- Prepare and send mail via USPS and/or FedEx.
- Receive and process incoming mail and Federal Express and distribute them to appropriate recipient(s).
- Act as the main point of contact for Service of Process (SOP) documents. Duties include but are not limited to, accepting service, preparing documents to be forwarded to the clients, preparing rejection letters, and emailing copies of documents to clients as needed.
- Scan documents and upload them to the company database
- Maintain a high level of professionalism with office staff, Processor Servers, Clients, and other stakeholders
- Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact.
- Stay updated on product knowledge and take the initiative to expand industry knowledge.
Qualifications
- High School Diploma, GED, or relevant industry experience.
- Excellent written and verbal communication skills.
- History and proven experience effectively prioritizing workload to meet objectives
- Experience with Salesforce or other CRM applications
- Excellent interpersonal communication skills
- Demonstrated ability to work independently.
- Ability to adapt to ever-changing priorities with a positive and constructive attitude.
- Comfortable with the pace, dynamic environment, and ambiguity of a rapidly growing tech startup, including cross-functional problem-solving and collaboration, process and system optimization, and new product and service launches.
- Previous experience in an office environment.
Bonus Qualifications
- Data Entry experience
- Adobe DC and Salesforce knowledge
- macOS and G-Workspace knowledge is a plus!
- College degree preferred
Remote Culture. A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact.
Let’s stay connected! We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events. We’ve held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons and more!
Benefits. The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.
Diversity, Equity and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.
Please check out our careers' page to learn more about our culture, benefits, and open opportunities.
*applicable to in-office employees
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What We Do
ZenBusiness gives customers the power and support to scale their business. ZenBusiness has helped over 300,000 businesses get up and running by providing the tools and resources needed for success.
ZenBusiness is a trusted partner that gives entrepreneurs the power and support to scale their business. We use technology and automation to provide fast and low-cost services, expert support, and a personalized dashboard that puts everything entrepreneurs need at their fingertips.
Zenbusiness is the only business formation partner in the Small Business Digital Alliance initiative ("SBDA"), a national initiative of the U.S. Small Business Administration (SBA) alongside such companies as Google, Amazon, Microsoft, etc. While continuing our efforts to support new entrepreneurs on their journey to grow an LLC in 2022, ZenBusiness offers a $5K Grant Program. This allows small business owners to fund their business and passion.
Becoming an entrepreneur is stressful and intimidating, especially for underserved communities. ZenBusiness is dedicated to supporting such businesses by partnering with nonprofits and organizations with a passion for change. This includes work with the Lemonade Day, Latinitas, Greater Austin Asian Chamber of Commerce, Inmates to Entrepreneurs, Kiva, Synergies Work assisting entrepreneurs with disabilities, and more. As a company, we support the volunteer work Zenbusiness employees are passionate about by offering volunteering time and opportunities in their communities.
Zenbusiness was rated by Forbes as one of the “Best LLC Services” in the country for the second year in a row with an outstanding 4.9 rating.
At ZenBusiness we strive to make the workplace a positive aspect of all of our employees' lives, by offering robust medical, dental, vision, disability, life, and vision insurances, competitive salaries, PTO, and generous parental leave.
