Technology – Third Party Management, Senior-Level Business Analyst
A Technology Third Party Management Senior-Level Business Analyst is responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology development team and third party software vendors. They must be familiar with SaaS configurations and have experience leveraging AI to provide business solutions.
Job Purpose:
Reporting to the Technology Procurement and Third Party Management Systems Functional Head, this position is responsible for implementing strategic initiatives and system releases for the Third Party Management Systems Lead. This includes leading the design and implementation of part of the overall new enterprise third party management platform, ARAVO. Tech Business Analysts are required to follow AGILE delivery processes to support the overall goals of the TPM Program, in an enterprise-based solution, while working with various stakeholders across multiple businesses, functions and geographies within Citi.
Key Responsibilities:
Oversight for delivery and enhancement, playing a key role in the implementation of part of the enterprise third party management platform, ARAVO.
- Responsible for the operational implementation, and management across integrated platforms, of business processes and appropriate automations, improvements to data quality, end-to-end systems integrations, and support the delivery of meaningful metrics.
- Design and implement appropriate controls in line with the Technology methodology.
- Carry out all required systems operations to ensure that the Technology System's objectives and goals are met.
- Develops and implements information management solutions to support ongoing systems operations and approved investment programs.
- Oversees components of the systems, such as data sourcing, data migration, data quality, solution design, team cross-functional training, user and centralized reporting, and implementation testing.
- Enhance system usability and overall user experiences through user support, hyper care, training and communication.
- Assist the business in process re-engineering, to yield throughput and productivity saves.
- Contribute to technical and business direction and strategic decisions as a technical expert in all development and implementation phases, providing in-depth and sophisticated analyses to define problems and develop innovative solutions.
- Establish relationships with stakeholders and mid-level management in various businesses to understand complex business drivers and provide system and metric/reporting support.
- Work in conjunction with internal and external partners, stakeholders and Scrum Masters to ensure the prioritization of tasks for the successful launch of deliverables in a timely and business priority driven manner.
- Strong communication skills to support stakeholders within and across Technology, TPM Office, and Business/Function Third-Party Officers.
- Strong functional knowledge of Third-Party Management, and Citi internal processes to support critical investment programs and Citi strategic programs.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviors, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Skills Profile
- Overall 15+ year of experience with 12+ years of releavent experience.
- Experience with Third-Party Management, Supplier Risk and Due Diligence controls.
- Comprehensive experience with both Agile deliveries using Jira, as well as all phases of the Software Development Life Cycle.
- Ability to handle a high volume of demands with flexibility.
- Experience participating in global team working.
- Specific ability to successfully produce in a functional systems organization is desirable.
- Knowledge of Citi policies and processes as it pertains to Third Party Management and Supplier Risk systems is a plus.
- Ability to develop strong relationships, negotiate areas of difference and build consensus across the global organization as well as with external suppliers, as appropriate.
- Fluent in English; written and oral.
- Expert level problem-solving and analytical skills with the ability to break complex subjects into manageable pieces, determine the status quo, business requirements and target a course of action.
- Advanced system change management skills including stakeholder management and communication.
- Expert level consulting skills to include relationship management, customer satisfaction, understanding customer needs, building business cases, and facilitation.
- Advanced communication/presentation skills as well as the ability to collect and share constructive feedback.
- Must have advanced cross-cultural and cross-functional collaboration skills
- Proven self-motivation to take initiative and master new tasks quickly.
- Demonstrated ability to work under pressure managing multiple activities and changing priorities
Education:
- Business Administration degree or similar with an emphasis on Information Systems or Technology; Master's degree preferred.
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Job Family Group: Technology------------------------------------------------------
Job Family:Business Analysis / Client Services------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Skills Required
- 15+ years of overall professional experience
- 12+ years of relevant experience
- Experience with third-party management, supplier risk, and due diligence controls
- Experience with Agile delivery using Jira
- Experience across all phases of the Software Development Life Cycle
- Experience working with global teams
- Fluent English communication, written and oral
- Expert problem-solving and analytical skills
- Advanced system change management, stakeholder management, and communication skills
- Expert consulting, relationship management, customer satisfaction, business case, and facilitation skills
- Advanced communication and presentation skills
- Advanced cross-cultural and cross-functional collaboration skills
- Ability to manage multiple activities and changing priorities under pressure
- Business Administration degree or similar with an emphasis on Information Systems or Technology
- Experience producing work in a functional systems organization
- Knowledge of Citi policies and processes related to Third Party Management and Supplier Risk systems
- Master’s degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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