What you will deliver
- Coordinate with B2B clients to receive and manage transport orders, ensuring seamless execution.
- Assign, track, and monitor orders using the Transportation Management System (TMS).
- Liaise with internal teams to ensure timely service delivery.
- Maintain strong and effective communication with clients and internal stakeholders to resolve issues promptly.
- Identify opportunities for upselling, cross-selling, and offering value-added logistics solutions.
- Analyze operational and sales data to enhance efficiency, service performance, and profitability.
- Track and report on key performance metrics, including order turnaround time, client satisfaction, and revenue growth.
- Support teams with documentation, MIS preparation, and process improvement initiatives.
- Demonstrate initiative and leadership in problem-solving, service recovery, and achieving business targets.
- Minimum 1 year of experience in Sales Operations, Business Coordination, Transportation, or Logistics (B2B).
- Strong client coordination, communication, and stakeholder management skills.
- Proficiency in Hindi and English .
- Good analytical skills with experience in data interpretation and MIS reporting.
- Demonstrated ability to drive efficiency and identify business opportunities.
- Educational Qualification: Any degree (Business or Management background preferred).
- Proficient in MS Excel, CRM systems, and digital tools for reporting and tracking.
- Strong ownership and accountability
- Analytical and data-driven mindset
- Problem-solving and decision-making ability
- Client-focused with strong relationship management skills
- Organizational discipline and teamwork
What We Do
GoGoX is a leading on-demand logistics and transportation platform in Asia. We operate in over 340 cities across six countries and regions, including Mainland China, Hong Kong, India, Singapore, South Korea and Vietnam. Our mission is to use technology to power the logistics industry’s transformation by providing simple and efficient customer-focused solutions. Services include platform services (real-time delivery for individuals), enterprise services (custom-made solutions for SMEs & large corporations), as well as value-added services (fuel cards and EV rentals). For any enquiries, please send us an email at [email protected] (Hong Kong) [email protected] (Singapore) [email protected] (South Korea) [email protected] (India) [email protected] (Vietnam)
