The Role
Provides administrative support to the sales and operations teams, including coordinating appointments, managing leads, deals, orders, quotations, reports, billing queries, reconciliations, and tickets. The role supplies product information to account managers, supports basic marketing activities, coordinates training, captures data accurately, and communicates with clients, management, and vendors. This is a 12-month fixed-term opportunity offering hands-on exposure to business and sales administration.
Summary Generated by Built In
Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.
Our Products and Services:
•Fibre-to-the-Home (FTTH)
•Fibre-to-the-Business (FTTB)
•Enterprise connectivity
•Mobile connectivity and data management
•Cloud infrastructure and more!
At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.
Our values:
•We Build Trust and Ownership
•We Honour & Respect People
•We Cultivate Passion & Creativity
•We Innovate Feverishly
•We Go the Extra Mile
•We Believe in Humility
•We Believe in Humility
•We Communicate Openly & Honestly
•We Make it Fun
•We Teach, Grow & Learn
•We Do More, With Less
Where will the successful candidate fit in?
This position will perform supportive functions and administrative duties within the department. This includes but is not limited to administrative tasks, coordinating appointments, providing product information to Account Managers, assisting with quotations, orders and reports.
Overall, the Sales Administrator at RSAWEB would receive hands-on experience, and exposure to various aspects of the business, helping them develop valuable skills and knowledge for their future careers.
Contract: 12 Month Fixed Term Contract
Contract: 12 Month Fixed Term Contract
Key Objectives
•Assisting the sales and operations team with administrative tasks.
•Coordinating appointments.
•Providing product information to Account Managers.
•Assisting with quotations, orders and reports.
•Billing queries and reconciliations.
•Assisting with basic marketing requirements.
•Consulting and communicating with clients, management and vendors.
•Manage deals and orders for the region.
•Maintain reports and present information on a regular basis.
•Coordinate leads and setting up training sessions.
•Data capturing and sales administration accuracy.
•Ticket management, delegation and escalation.
•And any other reasonable task.
Requirements
•Business Administration or similar tertiary level qualification is preferred.
•Administrative experience within a high paced Sales Team is advantageous.
•Takes initiative, driven and proactive problem solver.
•Passionate at providing excellent service to clients.
•Self- starter, works autonomously, sees gaps and fills them.
•Curious and innovative thinker.
•Positive can-do attitude.
•Excel, Word and strong numerical skills.
•Experience working on a CRM and Ticketing system.
If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
Benefits
Skills Required
- Business Administration or similar tertiary-level qualification
- Administrative experience within a fast-paced sales team
- Initiative, drive, and proactive problem-solving ability
- Commitment to providing excellent client service
- Ability to work autonomously and identify and address gaps
- Curious and innovative mindset
- Positive, can-do attitude
- Microsoft Excel and Microsoft Word proficiency
- Strong numerical skills
- Experience working with CRM and ticketing systems
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The Company
What We Do
RSAWEB is a South African internet service provider and technology company serving residential and business customers. It delivers fibre and other connectivity services alongside cloud infrastructure, mobile data management, security, IoT, and related digital solutions. The company positions itself as a technology partner, using its network and data-centre infrastructure to help customers increase revenue, manage risk, and control costs.
