Business Resiliency Associate

Job Description
Business Resiliency is a critical function of Operations within the Consumer and Community Bank (CCB) and helps ensure all employees, customers, and vendors are supported during a business disruption across our global business platform. These disruptions include natural and anthropogenic incidents impacting our business locations, technology infrastructure, vendors, and employees. The Controls Oversight team partners across all pillars within the Resiliency and Delivery Management (RDM) group within CCB Operations to ensure processes are executed according to firmwide and business standards. In addition, the Controls Oversight team will employ solutions to strengthen the Resiliency and Delivery Management program.
As a Business Resiliency Associate in our Resiliency and Delivery Management Controls team, you will have the opportunity to build and manage control and program oversight processes. This role allows you to identify opportunities for process improvement and operational inefficiencies. We value your commitment to utilizing data to promote fit-for-purpose mechanisms for stakeholder review. In this role, you will be a key player in ensuring our business follows all operational procedures and regulatory guidelines. Your responsibilities will include leading control oversight for business groups, developing a strong understanding of RDM policies, and investigating emerging issues. You will also have the chance to manage exam readiness activities and advise on key risks and control measures. This role offers the opportunity to deliver results in a fast-paced and dynamic setting.
Job responsibilities:

• Lead control oversight for business groups by guiding key activities and ensuring a robust control environment that meets firmwide and departmental standards.
• Develop and maintain a strong understanding of RDM policies, procedures, operating models, and the systems and platforms used for control activities.
• Investigate and analyze emerging issues, conduct root cause analysis, and collaborate with RDM stakeholders to create and implement resolution plans.
• Efficiently synthesize large volumes of information into clear, concise messages for RDM leaders and key stakeholders.
• Conduct internal control reviews to document processes and verify the effectiveness of key RDM controls.
• Report on significant control activities, including audit and exam statuses, action plans, outstanding issues, critical information, and privacy concerns.
• Manage exam readiness activities to assess the adequacy of business controls and operational practices.
• Advise on and continuously reassess key risks and control measures to ensure timely identification of significant risks and issues, supporting a dynamic business and regulatory environment.
• Deliver results under tight deadlines in a fast-paced and dynamic setting.

Required qualifications, capabilities, and skills:

• 5 years of experience in Controls, Process Improvement, and/or Risk
• Demonstrates strong control knowledge and the ability to drive business change.
• Experienced in process improvement and controls, with effective coordination and communication skills.
• Skilled in managing strategic initiatives, assessing risks, and recommending control enhancements.
• Possesses strong analytical and problem-solving abilities, with a proactive approach to driving change.
• Proficient in data analysis and simplifying reports for executive leadership.
• Inquisitive and proactive in identifying risks and proposing solutions.
• Capable of working independently or in teams, consistently meeting deadlines.
• Excellent interpersonal and communication skills, able to present complex issues clearly to senior management.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint) with advanced skills in Excel, SharePoint, and CORE.
• Strong relationship management skills and ability to collaborate with stakeholders.

This role does not offer visa sponsorship.
Schedule: Hybrid Monday thru Friday 8:00am to 5:00pm
This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.