Business Representative

I. GENERAL DESCRIPTION
The Business Representative serves as a key liaison between customers and internal teams,
providing strategic and operational support to optimize client service and ensure seamless
execution of business processes. This role requires a proactive problem-solver with a strong
understanding of client operations, capable of handling complex issues, improving processes,
and mentoring junior team members.
II. ESSENTIAL JOB FUNCTIONS
1. Client Relationship & Account Management
o Acts as a primary point of contact for client accounts, ensuring timely
communication and issue resolution.
o Proactively identifies opportunities for process improvements, cost efficiencies,
and enhanced client satisfaction.
o Assist the Business Manager in identifying opportunities to leverage company
infrastructure to meet client needs.
o Escalates critical issues and coordinates resolutions across multiple internal
departments.
o Oversees daily tactical business requirements, ensuring seamless execution of
client deliverables.
o Manages order flow, backlog, inventory levels, and forecasting with high
accuracy to support business objectives.
o Ensures client pricing models, invoicing accuracy, and contractual obligations are
met.
o Analyzes Key Performance Indicators (KPIs) and generates insights to drive
data-driven decision-making.
o Utilizes SAP ERP and other business intelligence tools to track and improve
operational performance.
o Develops and delivers reports and presentations for internal and external
stakeholders.
o Works closely with finance, logistics, and operations teams to ensure client
requirements are met.
o Leads or participates in cross-functional projects, including forecasting, new
client onboarding, and supply chain optimization.
III. NON-ESSENTIAL JOB FUNCTIONS
• Other duties as assigned.

1. Education & Experience
o High school diploma or vocational education required; post-secondary education
preferred.
o Minimum 5 years of customer-facing experience.
o Minimum 5 years of pricing and invoicing experience.
o Strong communication and interpersonal skills.
o Proficiency in Microsoft Office 365 (Excel, Outlook, PowerPoint, Word).
o SAP ERP experience required.
o UPS WorldShip experience preferred.
o Background in business, logistics, or supply chain management preferred.
o Ability to manage multiple priorities in a fast-paced environment.
o Professional demeanor and adaptability to change.
o Strong attention to detail and data interpretation skills.
V.
WORKING CONDITIONS
1. General climate-controlled office environment within a warehouse facility.
2. Prolonged sitting and repetitive motion due to extended computer use.
3. Occasional exposure to production, distribution area working conditions -
including noise, and dust exposure and lift truck traffic.
DISCLAIMER: The above information is intended to describe the general nature of this position
and is not to be considered a complete statement of all duties, responsibilities, and
requirements.
EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants
will receive consideration for employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status or any other characteristic protected by law.
ModusLink participates in the federal E-Verify program to confirm the identity and employment
authorization of all newly hired employees. For further information about the E-Verify program,
please click here: http://www.uscis.gov/e-verify/employees.

The purpose of this description is to provide the major responsibilities of the position. It is not to
be considered a complete statement of all elements of the work that may be performed.