Job Description:
Job Description:We are opening an opportunity for a dual-function role: Business Release Manager & Operations Support (BRM & BOS) to support our new cross-departmental tool. This role acts as the critical bridge between the technical development team and our business end-users.
You will ensure that new releases are robust, thoroughly tested, and smoothly adopted (BRM), while also ensuring the day-to-day functional health of the tool by resolving incidents, analyzing system behavior, and providing reactive support to end users and proactive governance (BOS).
Main ResponsibilitiesPart 1: Business Release Management (BRM)1. Testing, Verification & Validation
Testing: Write, execute, and oversee manual Business Acceptance Testing (BAT) cases to validate new features and prevent regressions.
Collaborate with technical teams to ensure automated testing (unit, integration, end to end testing and validation) is properly aligned with business objectives.
Verification & Validation: Conduct final functional sign-offs, present the Business readiness assessment (Go/No-go) from all business stakeholders before pushing releases to the live environment, ensuring the delivery matches the defined functional specifications.
2. User Enablement & Documentation
User Documentation: Draft, update, and maintain comprehensive end-user handbooks, release notes, and troubleshooting manuals.
Awareness & Training: Organize and conduct awareness sessions, training workshops, and onboarding programs to drive high user adoption and ensure stakeholders are prepared for new releases.
3. Reactive Incident Support
Basic Support: Handle standard incidents efficiently—resolving issues without deviating from approved Airbus processes, methods, or standards (often utilizing existing PMT, authorized documentation, or historical incident logs).
Advanced Support: Manage complex incidents that cannot be solved by simple reference to the Knowledge Database. This requires deep interpretation, adaptation of processes, and close collaboration with the development team to unblock users.
4. Proactive Support & Governance
Provide proactive support through the governance of key performance indicators (KPIs) and data models.
Monitor usage metrics, identify recurring bottlenecks, and propose continuous improvements for the tool's ecosystem.
Strong problem-solving mindset with the ability to switch between high-level release strategies and deep-dive incident resolution.
Experience in IT service management, application support, or release management.
High digital literacy: comfortable navigating APIs, databases, and architectural diagrams without needing to engineer them from scratch.
Excellent communication skills to train end-users and write clear documentation.
Organized, patient, and capable of handling high-pressure support situations while maintaining adherence to Airbus standards.
Play a central role in an evolving digital ecosystem, directly impacting user satisfaction and operational efficiency.
Perfect opportunity to blend business process knowledge with digital and architectural exposure.
High visibility across business departments and close integration with technical development teams.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Required Competencies:Business Acceptance Testing
Business improvement fundamentals
Business performance & improvement mgt
IT / Business Change Mgmt
Verification & Validation
Major Incident Process Management
IT Architecture Design
Data Analytics Essentials
Customer expectations & needs
Interact and Influence
Product/Service Release & Deployment
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Structure Design & IntegrationBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
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What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
