This role supports a large, multi-state, high-revenue Government Banking portfolio with significant operational and service demands.
In this role, you will:
- Support complex or large portfolio of government customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
- Responsible for ongoing compliance with all applicable policies, procedures and regulatory requirements
- Handle complex customer issues including escalation and resolution
- Solve issues with various operations centers, internal bank departments and outside vendors
- Identify prospective opportunities through service to sales approach
- Oversee implementation of products, services, and accounts for new or existing customers
- Prepare presentations, materials and serve as a subject matter expert for the department
- Train and mentor less experienced Relationship Associates
- Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
- Make decisions on complex customer issues and problems
- Collaborate with executives, management, relationship managers and other internal partners or business lines
Required Qualifications:
- 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Strong experience supporting complex or large portfolios of business or government customers
- Demonstrated ability to partner closely with relationship managers, customer support managers, partners, and senior leaders
- Self-motivated and proactive, with the ability to independently manage priorities, identify issues, and drive solutions with minimal supervision
- Solid understanding of regulatory, audit, and compliance requirements within a financial services environment
- Proven ability to manage and resolve complex customer issues, including escalations
- Experience coordinating across operations centers, internal bank partners, and external vendors
- Knowledge of Wells Fargo's products and services and ability to identify opportunities to support customer growth
- Strong presentation and communication skills with experience serving as a subject matter expert
- Ability to manage high operating exposure portfolios and support complex transaction execution
- Strong organizational skills with attention to detail in documentation, policy, and business continuity planning
Job Expectations:
- This position is not eligible for Visa sponsorship
- This position offers a hybrid work schedule
- Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
- May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards
#commercialbanking
Location:
- 7900 Xerxes Avenue South- Bloomington, Minnesota 55431
Required location listed above. Relocation assistance is not available for this position.
Pay Range:
Bloomington -Minnesota Pay Range: $66,000 - $100,000 USD annual (this range may not be applicable to other locations)
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — The package includes a dollar‑for‑dollar 401(k) match on employee contributions up to 6% of eligible pay and access to a stock purchase plan with no brokerage or dividend reinvestment fees. This combination supports long‑term savings and ownership alongside salary.
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Parental & Family Support — The offering provides up to 16 weeks of paid parental leave for a primary caregiver, reimbursement up to a $35,000 lifetime maximum for adoption, surrogacy, and donor expenses, and backup child and adult care days. Additional paid critical caregiving leave underscores support for broader family needs.
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Leave & Time Off Breadth — Paid time off scales meaningfully with tenure, paired with up to 13 paid holidays annually and separate community‑service PTO. This breadth gives employees structured flexibility for rest, holidays, and volunteering.
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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