Business Relationship Support Associate

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world. 

About this role:

Wells Fargo is seeking a Business Relationship Support Associate to join the Global Payments and Liquidity (GPL) team.

In this role, you will:

• Provide technical support for a suite of commercial bankcard applications, comprised of purchasing card issuing, card holder limits/entitlements, transaction management, commercial card expense reporting (domestic and international), expense receipt imaging, accounts payable merchant automation, and internal ledger posting/straight through processing of categorized card expenses

• Provide advanced level of technical support for application network connectivity, internet browser troubleshooting/display issues, and transactional inconsistencies

• Provide technical support for mobile devices, including mobile website and native applications within iOS and Android environments

• Provide supporting documentation, including exact steps and technical configuration, for any defects identified. Ensure defects are resolved through partnership with application developers within Service Level agreements and document resolution

• Provide both phone and offline support for routine technical issues and initiatives related to assigned applications, systems, databases and/or technical products and services. Using various applications to troubleshoot and restore customer product functionality

• Provide technical resolution through end-user environment configuration, enrollment correction/clarification, LAN configuration, or other technical consultation. Accountable to provide technical support for all standard applications and shared technical framework supported by department

• Be responsible for supervision and notification of production issues, often involving triage with internal technology operations team, external vendors, and internal servicing groups

• Act as a liaison between customer and internal parties for complex issues to coordinate satisfactory technical issue resolution

• Alert clients and team members when a major/systemic problem is suspected and provides recommendations, alternatives, estimated resolution times, etc.

• Coordinate application defect resolution on lower urgency issues with internal technology development and/or vendors with end-user/client.

Required Qualifications:

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4 year college degree in business or technology related field

• Advanced knowledge of internet/e-commerce Treasury Management products

• Advanced knowledge of domestic and international Bank Card/Expense Reporting operations and systems and implementation.

• TSYS knowledge/experience

Job Expectations:

• This position is not eligible for Visa sponsorship

• Position hours are currently Monday - Friday 9:00 AM - 6:00 PM

• This position is a hybrid work model. Must be willing to work in the El Monte, CA office approximately 3 days a week

• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.