Business Relationship Manager II

Posting Close DateApplicants must submit their completed application by 07-12-2026 at 11:59 p.m. MSTApplication and Special InstructionsAs part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.
Applications received that do not contain a resume and a cover letter will be considered incomplete and will not be considered further in this recruitment process.
The City of Tucson does not provide VISA sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable.
This position is on-site. Remote or hybrid work options are not available at this time, as regular in-person collaboration and presence are essential to support departmental operations and team needs.
Applicants will be evaluated based on the information provided in their application materials. The highest-scoring applicants will be invited to participate in a virtual interview.
Please save the date: Virtual interviews are anticipated to take place during the week of July 20, 2026. Applicants selected to move forward in the process will receive additional details regarding interview scheduling.
Recruiter contact information: If you have any questions, please contact Liliana Almeraz at (520 ) 837-4303 or [email protected].ABOUT THIS JOBPosition Specific Summary

The Business Relationship Manager II (BRM II) position at the City of Tucson serves as a strategic liaison between the City of Tucson’s Information Technology Department (ITD) and partner departments, aligning technology solutions with business needs and objectives. This role fosters strong stakeholder relationships, enhances communication and collaboration, and proactively identifies opportunities for innovation and service improvement. The BRM II also balances departmental priorities with IT resources while providing leadership and guidance to the BRM team.

Work is performed under the supervisor of the IT Manager. This position does not supervise.

Duties and Responsibilities

• Establishes and maintains strong relationships with partner departments, including senior leadership and key stakeholders, to understand their business goals, challenges, and technology needs. Serves as the primary point of contact for partner departments in relation to IT services which can’t be fulfilled by primary service owners, ensuring their needs are addressed and expectations are managed effectively. Actively participates in the IT governance processes, representing the needs and perspectives of partner departments.

• Collaborates with partner departments and internal ITD team members to develop enterprise IT enabled strategies and initiatives that align with business objectives and provide guidance and recommendations on technology solutions. Stays informed about industry trends, emerging technologies, and best practices related to IT business relationship management, and incorporates them into departmental strategies and practices.

• Identifies opportunities for IT process improvements, innovation, and digital transformation to enhance efficiency and service delivery for partner departments. Initiates ideation phase with partners to transition into project/program portfolio pipeline. Facilitates regular communication channels between the IT Department and partner departments, and within ITD to ensure effective coordination, resolve issues, and provide updates on IT initiatives.

• Develops and provides formal training in areas of expertise. Coordinates and supports training for designated staff. Maintains knowledge of current developments and practices.

• Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment.

All duties and responsibilities listed are subject to change.MINIMUM QUALIFICATIONSEducation: Bachelor's degree.
Experience: Five (5) years of relevant experience.
*Any combination of relevant education and experience may be substituted on a year-for-year basis.
Preferred Qualifications:
Five years of experience as a Business Relationship Manager or in a related role.
MBA, MPA, MIS or related field of study with significant experience in IT projects and relationship building.
Business Relationship Manager Professional certification
ITIL Foundations certification
Experience working in the assigned area for business relationship assignment(s)
Experience working in a government or public sector environment is highly desirable.
Experience working with strategists and/or architects in developing strategic plans, roadmaps & success measures
Strong understanding of customer relationship management principles and practices
Excellent written and verbal communication skills
Demonstrated strength in analytical and problem-solving skills
Ability to work independently and as a member and leader of a teamPOSITION DETAILSJob ProfileJ0798 - Information Technology Business Relationship Manager II

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation GradeG110Hourly Range$35.37 - 53.05 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)ExemptPosition TypeRegularTime TypeFull timeDepartmentInformation TechnologyDepartment LinkNo WebsiteBackground Check 

This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT USBenefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). 

ADA Accessibility Complaint Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected] or 520-791-2619.   

Recruiter NameLiliana Almeraz (99363)Recruiter Email[email protected]

For Human Resources general questions please contact 520-791-4241.