About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About the Team
Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.
About the Role
Decagon is opening our second office in NYC and looking for a Business Recruiting Lead to build it from the ground up. As a Recruiter, you’ll have ownership and autonomy in partnering closely with company leaders and building world class teams. This role is for someone who is a builder at heart and driven to create outsized impact.
In this role, you will
Partner with company leaders and Co-Founders to build our G&A and Operations teams
Think outside of the box to engage with and close top talent
Build and optimize interview processes for speed and efficiency
Lead by example and mentor team members on best practices
Own goals for portions of business hiring
Lead initiatives to improve broader Talent function, (brand, ops, marketing, etc.)
Operate with a one team mindset in meeting bold team wide hiring goals
Your background looks something like this
Have 8+ years of experience in a full-cycle recruiting role
You’ve built and scaled top talent teams in competitive markets
An effective communicator and adept at building strong partnerships with stakeholders and candidates alike
You’ve been an OKR owner and swiftly delivered on complex initiatives
You’re comfortable navigating ambiguity and a fast paced environment
Even better
Bring deep knowledge of the AI talent landscape and a network of top-tier candidates
Use data proactively to unblock hiring challenges and inform decision-making
Have a sharp eye for talent and a clear philosophy on what separates the exceptional from the great
Compensation
$200k - $240k + equity
Top Skills
What We Do
Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.
