The Business Analyst is a critical team member working closely with the Portfolio Lead, Business owners and the Product teams to ensure successful execution of key initiatives in the Provider Organization. He / she plays a central role in the day to day execution of the Provider Organization agile delivery.
The Business Analyst will be part of a very energetic and enthusiastic team leading innovative initiatives meant to exponentially transform the provider experience and internal operations. He / she will be assigned to Value Streams, offering the candidate an unique position to follow through from idea inception, intake submission, until work breakdown, delivery, testing and release.
A Value Stream is a relatively new agile concept in Cigna used to describe the sequence of steps used to deliver value to the customer (e.g. provider, client, internal employee). It includes the whole sequence to delivery of value and the people who do the work, the systems, and the flow of information and materials. Example: the sum of steps required to pay a provider claim from claim submission until payment and confirmation of payment is released can be a value stream.
Key Responsibilities- Work with Portfolio Lead and Business Owners in identifying the pain point and potential opportunity to improve the provider or operational experience
- Support analysing and sizing the initiative impact
- For prioritized initiatives, help identify and onboard relevant experts
- Ensure experts and agile delivery teams are connected and collaborate accordingly at each step in the agile delivery journey
- Ensure experts are familiar with agile ceremonies and attend, as and when needed
- Collaborate with product teams to analyse and document business requirements, ensuring they are well-understood and actionable for delivery teams.
- Run analysis, mapping and investigations to support solution design
- Contribute to discovery sessions lead by Product teams
- Drive a culture of learning and adaptation by identifying opportunities for process refinement and actively contributing to agile best practices across teams.
- Work closely with Product teams to monitor and report product performance
- Support the intake submission process as and when needed
- 5+ years of experience in business analysis, process engineering, agile delivery, with a strong track record of successful delivery of commitments.
- Experience in one of these areas is a plus: Eligibility, Claims, Pre-authorization, Network, Strategy, Finance, Change management
- Analytical Thinking: Ability to assess complex business processes and identify areas for improvement.
- Collaboration: Works effectively with product teams, agile delivery teams, and subject matter experts to achieve shared goals.
- Excellent facilitation of meetings, workshops, defining clear agenda, writing minutes and following up on actions agreed
- Adaptability: Thrives in fast-paced, change-driven environments and embraces a culture of learning and continuous improvement.
- Agile Mindset and certification are desirable. Understands agile methodologies and actively contributes to agile best practices and ceremonies. Training and coaching will be provided in the role.
- Bachelor’s degree in Business or a related field; Master’s degree is an asset.
- Curious to learn, to grown, see the opportunity in the unknown
- Proactive, always on the look out for ways to improve our ways of working
- Was a detective in a previous life, likes to investigate and know the root cause
- Follows through on commitments and is a reliable team member
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Skills Required
- 5+ years of experience in business analysis, process engineering, and agile delivery
- Experience collaborating with product teams and agile delivery teams
- Bachelor's degree in Business or related field
- Excellent facilitation of meetings, workshops, agenda setting, minutes, and follow-up
- Analytical thinking and process improvement skills (analysis, mapping, investigations)
- Experience in Eligibility, Claims, Pre-authorization, Network, Strategy, Finance, or Change Management
- Agile mindset; agile certification
- Master's degree
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
