Business/Product Analyst

Req number:

Employment type:

Worksite flexibility:

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Business/Product Analyst to provide end user support for multiple business applications, perform business process analysis, support feature development and modernization initiatives, and participate in quality assurance activities. This position will be full-time contract and hybrid in downtown Chicago (Magnificent Mile).

Only candidates without a need for work authorization now or in the future will be considered. Local candidates only, please.

What You’ll Do

• Provide end user support and triage for multiple business applications

• Review, analyze, and document business processes, workflows, functional requirements, and user needs

• Partner with product owners, business stakeholders, technology teams, controllers, and management to support project delivery

• Facilitate meetings with stakeholders to gather requirements, answer questions, and resolve issues

• Write and manage development stories and assist with project estimation activities

• Track story progress, sprint allocation, milestones, and deadlines using Jira and related Atlassian tools

• Perform quality assurance testing to ensure solutions meet business requirements and usability expectations

• Extract and integrate data from various systems using ETL, BI, and AI tools to support reporting and analytics

• Troubleshoot application and system issues and coordinate resolution efforts

• Support deployment activities through Azure DevOps while ensuring compliance with change control processes

• Assist with audit reporting using BI tools and SQL queries

• Promote automation of repetitive support activities

• Utilize AI-assisted tools to create simple test and automation scripts

What You'll Need

Required:

• Bachelor's degree in Computer Science, Systems Analysis, related field, or equivalent experience

• Minimum of 3 years of business analyst experience

• Minimum of 3 years of IT design and implementation experience

• Experience gathering, documenting, and analyzing business requirements

• Experience supporting applications and troubleshooting production issues

• Knowledge of Agile methodologies including Scrum and Kanban

• Experience with Jira or other Atlassian tools

• Experience with SQL and data analysis

• Strong communication, collaboration, and stakeholder management skills

• Experience participating in quality assurance and testing activities

• Ability to manage multiple projects and priorities simultaneously

Preferred:

• Experience within financial services, investment management, or portfolio management environments

• Understanding of investments, statistics, or statistical analysis

• Experience with .NET applications and development environments

• Experience with Azure DevOps and Azure Portal

• Experience with REST APIs, GitHub, and Power BI

• Working knowledge of AI tools such as Claude, Cursor, Claude Code, or similar code-generating LLMs

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings and collaborate with team members

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor, etc.

• Ability to work in a hybrid environment with onsite attendance three days per week in Chicago, Tuesday through Thursday

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.