At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
This position is responsible for planning, researching, and writing documentation that may comprise either or both of the following:• Policies, Standards, Procedures (PSPs), Work Instructions, and Knowledge Base (documents) articles for internal business or technical processes.
• Technical content for products delivered to customers, including existing and new products.
Responsibilities may include updating and improving content development and delivery standards and processes, ensuring business owners and approvers review and approve documents on time to avoid any policy risks.
Overall Purpose:
This position is responsible for planning, researching, and writing or updating documentation that may comprise of the following:
Policies, Standards, Procedures, Knowledge Base Articles and Work Instructions for internal business processes.
Ensure documents assigned are managed to annual due dates or requested due dates.
Maintaining processes and procedures associated with internal writing standards and policies.
Essential Functions
Meet with subject matter experts (SMEs) to gather the information needed to create or update required internal documentation.
Complete assigned projects within the agreed upon timelines and working with SMEs as needed.
Track document changes and revise content, resolve issues, and verify the functional accuracy of the documentation deliverables.
Develop, apply, maintain, and continuously improve content development best practices and standards.
Maintain standard look and feel for content deliverables by formatting documents using defined templates and adhering to style guidelines defined by the Technical Writer Policies and Procedures.
Follow instructions to maintain version control of documentation defined by the Technical Writer Policies and Procedures. Identify and implement best practices for this activity.
Create technical diagrams to depict business process flows to convert into user content.
Facilitate development of standard internal business processes across disparate teams.
Identify/implement process gaps and define best practices for Technical Writing processes and standards. Also identify and implement efficiency and/or quality improvements for content development.
Demonstrated competencies in communication, self-management / self-initiation, decision-making, and working cross-departmentally.
Support the company’s commitment to protect the integrity and confidentiality of systems and data.
Minimum Qualifications:
Bachelor’s degree is preferred within a study of Technical Writing, Computer Science, Management Information Systems, English, Journalism, or a related field.
Experience minimum of 2 years, dependent on the level and type of contribution, in defining and writing and editing technical manuals, guides and/or training aids or Policy, Standard and Procedure documentation.
Self-initiated and attentive to tracking and completing deliverable work for projects on time.
Intermediate ability in the use of graphics and publishing software, including Lucidchart, MS Word, and SnagIt.
Excellent verbal and written communication and collaboration skills.
Must have a strong desire for quality, attention to detail, and an ability to take ownership of assigned projects.
Proven ability to work in a fast-paced environment, handling multiple priorities while meeting or exceeding deadlines.
Skill to solve a wide range of complex problems related to creation and maintenance of documentation sets in creative and practical ways.
A thorough understanding of technical writing as it relates to Policies, Standards, and Procedures for business processes.
Background and drug screening.
Preferred Qualifications:
Familiarity with software project management applications such as JIRA / Confluence and Microsoft Office 365.
Beginner to intermediate experience with content development applications and related software such as MadCap Flare, Adobe Acrobat Pro, Camtasia, SnagIt, Office 365 including Microsoft Word, Excel, SharePoint, Teams, Stream, and more.
Additional related education and/or experience.
Physical Requirements:
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
The base pay scale for this position in:
Phoenix, AZ in USD per year is: $64,000 - $80,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
Some of the Ways We Prioritize Your Health and Happiness
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.
Top Skills
What We Do
For almost 3 decades, our identity, authentication and payment solutions have empowered financial institutions to make decisions, make payments & prevent fraud.
Early Warning has been a leader in technology that helps protect and advance the financial system. We serve a diverse network of approximately 2,500 financial institutions, government entities and payment companies. Our product solutions enable real-time funds availability for a variety of payment types through our payments network.
