Business Process Specialist

Job Description

Fragomen is looking for a Business Process Specialist to join our Corporate Development team. This role is based in one of the available APAC Fragomen offices and would be supporting the business globally.

As a Business Process Specialist role, you will..

Process Mapping & Documentation

Support the documentation of as-is and to-be processes using MS Visio or process modelling tools such as Signavio, Celonis, or ARIS.

Maintain process documentation in line with agreed BPMN standards and operating model guidelines.

Process Analysis and Support

Assist with collecting, validating, and analysing process and operational data to identify inefficiencies and improvement opportunities.

Support senior team members in preparing analysis outputs, insights, and recommendations.

Process and Operating Model Support

Support the design of to-be processes aligned to target operating models, including documenting roles, hand-offs, and system interactions.

Assist in assessing process changes and their impact on the operating model

Continuous Improvement

Apply Lean and continuous improvement techniques under guidance to support process optimisation and standardisation initiatives.

Participate in improvement workshops and change initiatives as required.

Documentation & Governance

Create and maintain clear, accurate, and up-to-date process and operating model documentation.

Support adherence to process standards, templates, and governance controls.

Stakeholder Collaboration

Work with business, operations, and technology teams to gather information and clarify process requirements.

Communicate effectively with stakeholders to support process documentation and change activities.

Skills and Experience

• Foundational knowledge of Lean Six Sigma principles (Green Belt desirable or working towards)
• Basic experience with BPMN and process modelling tools.
• Understanding of operating model concepts and process integration
• Awareness of IT systems that support business processes (e.g. ERP or BPM platforms)
• Basic data analysis skills with attention to detail.
• Strong analytical mindset and willingness to learn
• Good communication and collaboration skills.

At Fragomen, we offer excellent training and the opportunity to work with knowledgeable professionals across a collaborative global network.

Finding the right person is very important to us. We hope that finding the right place is important to you.

Interested? Apply now. Don’t forget to include your CV.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.