Chinese Business Process Senior Associate

We’re looking for a Chinese Business Process Associate (Level 2) to join our Insurance Operations team at MBPS. In this role, you are expected to process and manage both financial and non‑financial transactions supporting Hong Kong Manulife’s Group Life and Health business line. This opportunity allows you to contribute directly to our mission of delivering accurate, timely, and compliant insurance services that support our customers’ well‑being. You’ll build mastery in complex insurance processes, strengthen your analytical and language skills, and be part of a team that champions continuous improvement and operational excellence.

Position Responsibilities:

• Process and analyze transactions in alignment with the Service Level Agreements set with the Business Unit.
• Attain mastery of Business Unit policies governing the transactions handled.
• Report all system issues that may affect operational performance.
• Perform other duties and functions assigned by Operations Management.

Required Qualifications:

• At least 1 year of data/BPO experience; undergraduates must have at least 2 years of data/BPO experience.
• Basic knowledge of MS Office applications (Word, Excel, PowerPoint).
• Ability to compose grammatically correct, clear, and concise communication.
• Minimum keyboarding skills of 30 words per minute.
• Knowledge of browsers and relevant computer applications with strong navigation skills.
• At least Level 1 or 2 in Berlitz Chinese language assessment.

Preferred Qualifications:

• Above‑average problem‑solving skills.
• Above‑average written and verbal communication skills.
• Strong attention to detail, with the ability to comprehend, capture, and interpret customer information accurately.
• Fast and accurate data‑entry skills with the ability to process high volumes of work.
• Adaptable to change.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].