Business Process Senior Associate

We’re looking for a Claims Senior Associate to join our Insurance Operations team at MBPS. In this role, you are responsible for reviewing and analyzing benefit coverage, performing data migration tasks, and managing routine work to meet quality and productivity targets. The role involves collaborating with team members, handling process inquiries, and responding to communications efficiently and professionally. Accuracy, timeliness, and effective use of tools and procedures are key to success in this position.

• Process and adjudicate claims with a high level of accuracy and timeliness.
• Apply contractual limitations and standard operating procedures effectively.
• Communicate with internal and external stakeholders including Technical Services and Vitech.
• Maintain confidentiality and professionalism in handling sensitive information.
• Support team initiatives and contribute to a positive work environment.

• Open to Claims Associates, CSC, PMA, and PDS with at least 1 year tenure in their current role.
• Must have achieved 10 out of 12 months of performance targets.
• No attendance issues or disciplinary actions on record.
• Strong comprehension, analytical thinking, and decision-making skills.
• Effective communication and willingness to support overtime when needed.

• Detail-oriented with strong assessment and problem-solving skills.
• Flexible, adaptable, and a collaborative team player.
• Solid understanding of benefit tiers, claims processing, and SOPs.
• Proficient in tools such as GB Mainframe, V3locity, AWD, ManuConnect.
• Achieved 90%+ on post-training assessments and consistent quality performance.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].