Business Process Senior Associate

Position Resposibilities:

1. AML Investigations & Monitoring

• Review and investigate suspicious transaction alerts generated by monitoring systems
• Conduct detailed analysis of client transactions and behavior to identify potential money laundering or terrorist financing activity
• Prepare and recommend filing of Suspicious Activity Reports (SARs) or Suspicious Transaction Reports (STRs)
• Escalate high-risk cases to management and relevant compliance units

2. Due Diligence & Risk Assessment

• Perform Enhanced Due Diligence (EDD) on high-risk clients, including Politically Exposed Persons (PEPs)
• Assess customer risk profiles and ensure accurate classification based on AML risk factors
• Review and validate onboarding documentation and KYC profiles

3. Compliance & Regulatory Adherence

• Ensure adherence to AML, KYC, and sanctions policies in line with regulatory requirements (e.g., FATF, local regulators)
• Keep up-to-date with changes in AML regulations and internal policies
• Assist in regulatory audits, internal reviews, and compliance testing

4. Reporting & Documentation

• Maintain thorough and accurate documentation of investigations and findings
• Generate management reports related to AML activities, trends, and risks
• Support periodic reporting to regulators and senior management

5. Stakeholder Collaboration

• Work closely with Compliance, Risk, Operations, and relevant business units to resolve AML issues
• Provide guidance and training to junior analysts and team members
• Participate in process improvement initiatives to enhance AML controls

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field.
• 2+ years of experience in AML, KYC, Compliance, or Financial Crime investigations.
• Experience in transaction monitoring, case investigations, and SAR/STR preparation.
• Strong analytical, documentation, and stakeholder management skills.

Skills & Competencies

• Basic analytical and problem-solving skills
• Strong attention to detail
• Good written and verbal communication skills
• Ability to follow policies and procedures
• Time management and organizational skills

When you join our team:

 • We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].