Business Process Senior Associate (Mandarin)

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. 

Why choose Manulife? 

• Competitive Salary packages and performance bonuses 
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) 
• Retirement savings benefit 
• Rewarding culture that values wellness and well-being 
• Performance Bonus 
• Global network of industry experts 
• Extensive training resources 

Job Description: 

We’re looking for a Business Process Senior Associate (Mandarin) to join our team at MBPS.

Key Responsibilities: 

•  Conduct in-depth analysis of client requests before transactions.
• Communicate effectively with agents and clients via memos and letters.
• Enhance Product Knowledge Inventory as directed by team leader.
• Complete assigned cases within expected turnaround times.
• Assist colleagues during peak seasons or high-volume periods.
• Maintain reliable attendance and manage leave effectively.
• Propose improvements for processes and team metrics.
• Consistently meet monthly service targets set by the company.
• Handle multiple BPA Level 1 work types for the HK GLH Admin team.
• Study and memorize UW Concepts for specific work types.
• Learn and manage various work types as assigned, including:
• Indexing and processing transactions.
• Indexing for GLH, GCORPORATE, and GSTAFFPLAN work types.
• LH-CASE and LH-UNKNOWN Indexing and handling.
• Subsequent Member Enrolment and Certificate Change.
• Non-Financial Policy Changes and Customer Due Diligence.
• Group and NB Setup, Financial Policy Changes, and Policy Termination.
• Agent Med Plan Change and Bridger Scanning and Review.
• Perform other duties as assigned by Operations Management.
• Train, document, and mentor new hires or team staff for upskilling.
• Act as a backup quality checker in the absence of QC staff. 

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].