Business Process Quality Supervisor II

Inside the Role

Develops, identifies, analyzes and improving existing general business processes (i.e., back-end processes not in a manufacturing location). Applies process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc. Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc. Plans and implements quality assurance and compliance processes. May support development of training and/or change management materials and activities to support new processes and procedures.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA 

• Lead day-to-day operational support across the distribution network. 
• Serve as the primary contact for inventory, dealer transaction, supplier, and warehouse execution issues. 
• Supervise dealer credits, debits, adjustments, reconciliations, and issue resolution. 
• Lead inventory discrepancy investigations, root cause analysis, and corrective actions. 
• Coordinate supplier payment support and resolve invoice discrepancies. 
• Own returns, audit, and inbound exception processes within SAP EWM. 
• Support SAP S/4HANA, EWM, and TM system implementations, enhancements, and process documentation. Maintain internal controls, support audits, and manage operational and financial risks. 
• Drive continuous improvement, standardization, analytics, and AI-enabled optimization initiatives. 
• Lead cross-functional projects involving Operations, Supply Chain, Finance, Procurement, IT, Engineering, and Distribution Centers. 
• Support multi-year business transformation and warehouse management system initiatives. 
• Supervise, coach, mentor, and develop team members while fostering accountability and collaboration. 
• Ability to travel approximately 10–20% as business needs require. 

Knowledge You Should Bring 

• Bachelor's degree in Business, Supply Chain, Operations, Finance, Accounting, Information Systems, or related field or 8 years of experience in supply chain, warehouse operations, inventory control, finance, accounting, logistics, or related business operations in lieu of degree.
• Project Lead, Team Lead or supervisory experience. 
• Strong analytical, organizational, communication, and problem-solving skills. 
• Proficiency in Microsoft Office, especially Excel (Pivot). 

Exceptional Candidates Might Have 

• Experience with distribution center operations, SAP S/4HANA, SAP EWM, TM, ERP systems, inventory management, dealer operations, or financial processes. 
• Experience leading large-scale system implementations and Lean, Six Sigma, or Kaizen initiatives. 
• Experience using analytics, automation, or AI-enabled tools to improve performance. 

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Buford, GA US, Canton, OH US, Fort Mill, SC US, Grand Prairie, TX US, Swedesboro, NJ US, Whitestown, IN US. Relocation assistance is not available for this position.

Schedule Type:

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.