Business Process Project Manager

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

This is an onsite position, 5 days/week, in the Vadodara office working the NIGHT SHIFT. Hours are 6:30pm-3:30am IST. Remote applicants will not be considered. 

Job Summary: The Business Process Project Manager is responsible for analyzing, optimizing, and streamlining operational processes while overseeing the implementation of internal business applications and new/improved business processes. This role involves collaborating with cross-functional teams to design and implement improved workflows, leveraging data analytics to drive continuous improvement, and managing projects involving third-party applications and external vendors. The successful candidate will ensure timely delivery, vendor accountability, and effective coordination with internal resources, facilitating smooth transitions and adoption of new systems and processes. 

Key Responsibilities: 

• Process Assessment and Analysis: 

• Conduct in-depth analysis of existing operations, including customer lifecycle, subscription management, billing, onboarding, and support processes to identify bottlenecks and areas for improvement 

• Utilize data analytics tools to measure key performance indicators (KPIs) and identify trends impacting customer experience and operational efficiency 

• Map out complex business processes using process modeling tools to visualize workflows and identify potential areas for automation 

• Identify opportunities to automate repetitive tasks using existing tools or integration with third-party applications 

• Create detailed implementation plans, including change management strategies, to ensure smooth transition to new processes 

• Project Planning and Management: 

• Develop comprehensive project plans, including timelines, milestones, and resource allocation 

• Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes 

• Ensure projects are delivered on time, within scope, and within budget 

• Stakeholder Management: 

• Coordinate with internal teams, including Product Owners, Scrum Masters, marketing, finance, and business units, to ensure alignment and collaboration 

• Facilitate communication and collaboration among stakeholders to achieve project objectives 

• Provide regular updates to stakeholders, including analysis of performance metrics, project status, risks, and issues 

• Team Leadership: 

• Lead and motivate project teams, providing guidance and support to ensure successful project delivery 

• Foster a collaborative and positive team environment 

Qualifications: 

• Education: 

• Bachelor’s degree in Business Administration, Management, Information Systems, Information Technology, or a related field  

• Experience: 

• A minimum of 5 years’ experience in Business/Process Analysis or Project Management, preferably in managing internal business applications and working with third-party software  

• Skills and Expertise: 

• Strong background in statistical analysis, process life cycle methodologies (Six Sigma, Lean Six Sigma, Agile), and familiarity with process improvement software 

• Proficiency in using process modeling tools to visualize and document complex workflows 

• Proficiency in project management software and tools 

• Excellent communication, leadership, and interpersonal skills 

• Experience with change management and process improvement initiatives 

• Fluent in both written and spoken English 

• Preferred Qualifications: 

• Familiarity with business software (e.g., OnePlan, Visio, Salesforce, Microsoft Project, etc.)  

• Business Process Management (BPM), Lean, Six Sigma, or Agile certification 

• Project Management Professional (PMP) certification or equivalent 

• Experience in the healthcare or technology industry 

• Familiarity with Agile and Scrum methodologies 

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.