Business Process Manager

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
 

🚀 Your next challenge

We are transforming our Business & IT landscape to a modern & efficient architecture based on added value business services and efficient & lean processes for our stakeholders.  The “Business Process Manager” will join us in the challenges to make the Pluxee BeLux Business processes visible, governed, lean & efficient with close collaboration with our global process community.

 

Your responsibilities 

As Business Process Manager you are part of the newly created business process management discipline at BeLux Transformation & IT governance. Furthermore, the activities consist of:

• Define and implement the Business Process Management governance model, including process ownership, measurement and monitoring.

• Implement approach and tooling for the analysis and improvement of business processes, with defined metrics and measures to illustrate the value delivered through process improvements and efficiencies.

• Implement, manage and maintain process libraries and controls, with defined version controls and forums to ensure all processes are current and relevant.

• Stakeholder management (devops team to CxO level, local to global)

 

Objectives of the role

• Analysing existing business processes to identify inefficiencies or bottlenecks.

• Designing and implementing strategies for process optimisation, cost reduction, and quality enhancement.

• Developing and maintaining process documentation to ensure clear communication of workflows across teams.

• Leading cross-functional teams to drive continuous process improvement initiatives and ensuring alignment of processes with business goals.

• Monitoring key performance indicators (KPIs) to assess the effectiveness of process changes.

• Implementing new technologies or tools to automate and streamline processes.

• Conducting regular audits to ensure compliance with industry standards and company policies.

• Providing training and support to staff on new processes and best practices.

  • Maintain and co-develop business layer artifacts with the architecture team (capability map, value chains, business process catalog, business object/data catalog,  …)

  • Support the business analyst community (Guide/coach the Business processes modelling by BA & make the link with ArchiMate views)

  • Train\coach the architecture colleagues on their Business process viewpoints in their solution architecture documents

What you’ll be doing:

• Analyze and support IT solutions and programs.

• Develop and maintain solution documentation and reports.

• Monitor and troubleshoot solution performance and issues.

• Collaborate with IT teams to ensure seamless integration of systems.

• Conduct research on solution best practices and emerging technologies.

• Provide technical support and guidance on IT solutions.

🌟 You’re a match

• You have a Bachelor or Master degree preferably in Computer Science, Engineering, Sciences, Business Engineering and/or Management.

• Certification in Lean Six Sigma (Green Belt, Black Belt) or similar methodologies.

• 10+ years of industry experience, preferably handling business flows or process automation in complex organization(s), of which 2-3 years should be in Digital transformations context

• Strong understanding of financial and operational metrics.

• Strong capacity to maintain the relationship with business stakeholders by managing an adapted communication and a partnership dynamic.

• In depth knowledge and experience in change management is much appreciated.

• In-depth knowledge of one of the following disciplines: Business Process Modelling/BPMN, DMN, UML,…

• Working knowledge of data visualisation and reporting tools like Cognos,  Tableau or Power BI.

• Proven track record of implementing successful process improvement initiatives.

• You have a good level of spoken and written English & French (Dutch is a plus) and you adapt your style to your target audience.

• Good interpersonal skills in areas such as collaboration, facilitation and negotiation in a global architecture environment

• Strong leadership skills

• Excellent planning and organizational skills

• Monthly travel to other European entities (Paris, Prague, …) is not a problem for you

☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.