Position Title - Team Member – RL PROCESS Team
Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5
Job Role:
Job Role
- Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
- Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
- Identification of existing processes for revision / updation.
- Providing tailor made solutions to Branches for specific business requirements.
- Provide assistance to product / operations /management.
- The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
- Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.
- Handling query desk for quick resolution of queries / clarifications raised by channel
Job Role
Job Requirements:
- Excellent written and oral communication skills
- In depth knowledge about Branch Banking Products, Operations and Processes
- Knowledge about Deceased claim related process is mandatory
- Summary recommendations from SMEs for process improvements and other findings
- Should be able to think proactively for process changes from Business Process Re-engineering perspective
- Should be aware of competitive practices.
- Knowledge of Regulatory Guidelines
- Ability to work and close tasks independently
- Strong spoken and written Communication skills
- Assertive attitude
- Good analytical skills & eye for details
- Keen eye for market intelligence and competition.
- Strong follow up ability & keenness to complete tasks
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Job Role
If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to _________________________________________
Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business group”
Application:
Skills Required
- Excellent written and oral communication skills
- In-depth knowledge of branch banking products, operations, and processes
- Knowledge of deceased claim-related processes
- Ability to provide recommendations for process improvements and findings
- Understanding of business process re-engineering and proactive process changes
- Awareness of competitive practices
- Knowledge of regulatory guidelines
- Ability to work independently and close tasks
- Assertive attitude
- Strong analytical skills and attention to detail
- Awareness of market intelligence and competition
- Strong follow-up ability and task-completion focus
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What We Do
About Kotak Mahindra Group: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com
