Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as our Business Process Leader, AI and Innovation, at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
We are seeking a Business Process Leader to drive the deployment and adoption of AI-powered tools across our insurance brokerage operations. This role will focus on optimizing core processes (sales, servicing, underwriting support, and claims) by integrating AI solutions that improve efficiency, accuracy, and client experience.
Key Responsibilities:
Lead end-to-end implementation of AI tools across brokerage workflows
Identify high-impact use cases (e.g., submissions intake, quoting, policy servicing, data extraction)
Redesign business processes to embed AI and automation at scale
Partner with IT, data, and vendor teams to ensure seamless integration with core systems (e.g., CRM, policy admin)
Drive change management, training, and user adoption across business teams
Establish KPIs to measure impact (productivity, turnaround time, accuracy, revenue uplift)
Ensure compliance with regulatory, data privacy, and risk management standards
Qualifications:
7+ years in insurance brokerage, operations, or process transformation
Proven experience deploying AI/automation tools in business environments
Strong understanding of brokerage workflows and systems (CRM, AMS, underwriting processes)
Ability to translate business needs into technology solutions
Excellent stakeholder management and change leadership skills
Your Physical Demands & Work Environment requires:
Occasional travel may be required. Travel may consist of off-site venues, occasional overnight stays, and visits to other operating companies.
Work occurs during regular day hours as well as occasional extended hours and schedule flexibility necessary to complete tasks to meet needs.
Flexible location within reasonable proximity to an MMA office
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Remote work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
The applicable base salary range for this role is $74,600 to $139,100.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Applications will be accepted until:May 15, 2026Skills Required
- 7+ years in insurance brokerage, operations, or process transformation
- Proven experience deploying AI/automation tools in business environments
- Strong understanding of brokerage workflows and systems
- Ability to translate business needs into technology solutions
- Excellent stakeholder management and change leadership skills
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
