Business Process Lead- D2C

This role is remote with approximately 40% travel. The position involves visiting customer sites to evaluate key operational metrics such as case picking efficiency, on-time shipping performance, and forecast accuracy. The individual will work closely with the Business Operations Manager to assess client operations and site performance.

We are seeking a dynamic and results-oriented professional to lead process optimization initiatives, ecommerce programs, and key strategic initiatives across the organization. This hybrid role is ideal for someone who thrives at the intersection of operational excellence, workforce capability building, and cross-functional execution. The ideal candidate brings a strong background in Lean, Six Sigma, or similar methodologies, with excellent leadership skills and a passion for developing others.

Key Responsibilities

Process Optimization:

• Identify, plan, and lead initiatives to improve operational efficiency using Lean, Six Sigma, Kaizen, or similar frameworks.
• Partner with stakeholders across departments to analyze processes, identify inefficiencies, and implement scalable solutions.
• Conduct root cause analysis, process mapping, and value stream mapping to enhance performance, reduce waste, and increase customer satisfaction.
• Establish and monitor KPIs to measure the impact of optimization efforts.
• Promote a culture of innovation and operational excellence across teams.

Capability Building:

• Design, implement, and manage programs that enhance ecommerce capabilities, performance, and engagement.
• Conduct development needs assessments and design learning pathways aligned with business goals.
• Facilitate or coordinate workshops on operational methodologies, systems, soft skills, and leadership growth.
• Track participation, effectiveness, and business impact of learning initiatives through metrics and feedback.

Strategic Initiative Leadership:

• Lead cross-functional efforts from planning through execution, aligning teams to ensure timely and effective delivery.
• Define initiative scopes, timelines, resource needs, and success criteria in collaboration with internal stakeholders.
• Manage risks, dependencies, and communication to ensure visibility and alignment with leadership.
• Apply appropriate execution frameworks (Agile, Waterfall, or hybrid) to maintain accountability and transparency.
• Support enterprise-level initiatives such as system implementations, standardization, or change efforts.

Qualifications Required:

• 5+ years of experience in process optimization, operational excellence, employee development, or strategic execution roles.
• Demonstrated success in leading cross-functional initiatives and improving operational outcomes.
• Experience in creating and delivering impactful learning content for diverse audiences.
• Proficiency in initiative management tools (e.g., Smartsheet, MS Project, Asana, Jira) and process analysis methods (e.g., DMAIC, SIPOC, fishbone diagrams).
• Strong analytical, facilitation, and stakeholder engagement skills.

Preferred:

• Lean Six Sigma certification (Green Belt or higher).
• PMP, CAPM, or related credentials in initiative execution.
• Experience with change management methodologies (e.g., ADKAR, Kotter).
• Background in operations, supply chain, manufacturing, or shared services.

Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.