Business Process Improvement Analyst

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeJoin Global Collection Centre of Expertise (COE) team within Medtronic’s Credit Services function and become a part of a company that improves people's lives. The Analyst will drive global regions standardization and process adherence including onboarding and training. Will perform controls and AR analysis, lead process improvement initiatives and support operational continuity of Cash Collection activities performed by BPO partner and regional teams and act as a global Cash Collection process gatekeeper. You will ensure Cash Collection core knowledge and expertise is retained and applied across regional Credit Services teams.
Do you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Join Medtronic!

Responsibilities may include the following and other duties may be assigned:

• Evaluates existing Cash Collection processes, identifies root cause of problems 
• Plans, performs and implements process improvement initiatives
• Organizes, leads and facilitates cross-functional project teams, cooperates with IT on ERP and tools enhancements
• Measures performance against process requirements
• Delivers training sessions for operational teams on process updates and new technologies
• Identifies and analyses best practices for process optimization
• Performs cost and benefit analyses

Required Knowledge and Experience:

• Bachelor's degree with minimum of 2 years of experience in Cash Collection or relevant (Cash Application, Credit Risk etc.)
• Spoken and written proficiency in English is a MUST, additional languages is an advantage
• Proven experience in project management and continuous improvement, process mapping and change management 
• Strong analytical skills, curiosity and attention to detail 
• Advanced knowledge of Microsoft Office applications, hands-on experience with AI-driven tools and platforms

Project management certification, Lean Six Sigma and SAP knowledge is an advantage. 

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here