Job Family:
Strategy & Transformation Consulting
Travel Required:
Clearance Required:
What You Will Do:
- Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.
- Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities
- Analyze and document current-state business processes, workflows, roles, and pain points
- Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes
- Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts
- Create and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentation
- Conduct business process reengineering and process optimization activities to streamline operations
- Gather, analyze, and document business, functional, and non-functional requirements for automation solutions
- Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements
- Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle
- Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented
- Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
- Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions
- Support change management, communications, and adoption activities associated with process improvements and automation deployments
- Develop executive-level presentations, recommendations, and decision-support materials
- Monitor and assess process performance and recommend continuous improvement opportunities
What You Will Need:
- An ACTIVE and MAINTAINED CBP PUBLIC TRUST
- Bachelor's Degree
- THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines
What Would Be Nice To Have:
- Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.
- Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.
- Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions
- Experience documenting business processes and developing process improvement recommendations
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent written and verbal communication skills
- Ability to effectively engage with technical and non-technical stakeholders
- Experience documenting current-state and future-state business processes
- Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation
- Knowledge of business process improvement, process optimization, and business process reengineering methodologies
- Experience developing SOPs, job aids, templates, governance documentation, and operational guides
- Ability to identify process gaps, inefficiencies, risks, and improvement opportunities
- Experience eliciting, analyzing, documenting, and validating business and functional requirements
- Experience supporting business automation, workflow modernization, or digital transformation initiatives
- Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Skills Required
- Active and maintained CBP Public Trust clearance
- Bachelor’s degree
- Three years of experience supporting business process improvement, business analysis, management consulting, or related disciplines
- Experience supporting CBP, DHS, or other federal programs
- Experience with ACE, trade operations, or trade modernization programs
- Experience facilitating stakeholder meetings, workshops, interviews, and requirements-gathering sessions
- Experience documenting current-state and future-state business processes
- Experience developing process maps, swimlane diagrams, workflow diagrams, SOPs, job aids, templates, and operational documentation
- Knowledge of business process improvement, process optimization, and business process reengineering methodologies
- Experience eliciting, analyzing, documenting, and validating business and functional requirements
- Experience supporting business automation, workflow modernization, or digital transformation initiatives
- Strong analytical, problem-solving, critical-thinking, written communication, and verbal communication skills
Guidehouse Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Guidehouse and has not been reviewed or approved by Guidehouse.
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Healthcare Strength — Feedback suggests the benefits package includes broad medical, dental, vision, prescription, life, and disability coverage, which is often seen as a strong foundational offering. Access to HSA/FSA options further supports day-to-day healthcare and dependent-care needs.
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Parental & Family Support — Feedback suggests parental leave and adoption assistance are available, alongside an emergency back-up childcare program. These offerings indicate meaningful support for employees managing family responsibilities.
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Wellbeing & Lifestyle Benefits — Feedback suggests flexible work options and counseling/EAP-style support are part of the broader rewards mix. Additional lifestyle-oriented perks like community events and referral programs are also described as available in some contexts.
Guidehouse Insights
What We Do
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
