Business Process Expert (x|f|m) Lead to Cash - Hybrid

We are looking for a Business Process Expert (x|f|m) Lead to Cash for the BPM Customer Engagement department at Sartorius Corporate Administration GmbH.
In this role, you are responsible for the efficient design of the entire Lead-to-Cash process. You will take on process optimization, ensure data quality, and successfully implement projects to improve customer experiences and accelerate cash flow.
This position is available for full-time. It is a hybrid role requiring some days on site at our headquarters in Göttingen with the opportunity to work some days remotely.

Grow with us – Your Responsibilities

• Map, standardize, and continuously improve end-to-end O2C processes

• Define and implement O2C policies, SOPs, controls, and SLAs; ensure compliance with tax, e-invoicing, VAT/GST, and SOX requirements

• Identify and eliminate bottlenecks; introduce automation

• Conduct root-cause analyses for disputes and billing errors and implement corrective actions

• Take responsibility for data quality and governance in the O2C area

• Establish data standards and approval processes and develop KPI dashboards in collaboration with Master Data and IT

• Use analytics to prioritize improvements and guide decision-making

• Lead O2C projects (ERP/CRM enhancements, e-invoicing rollouts) regarding scope, timeline, budget, and risks, and ensure milestone delivery using Agile or waterfall methods

• Ensure stakeholder alignment across Sales, Finance, Customer Service, Logistics, Compliance, and IT

• Execute change management measures (communication, training, adoption tracking) to round off your area of responsibility

What will convince us

• Successfully completed degree in Business, Finance, Supply Chain, or a comparable field

• Proven several years of experience in O2C/AR/Order Management, Shared Services, or Finance Operations with demonstrable process optimization and project implementation

• Solid ERP knowledge, ideally SAP and CRM (SFDC)

• Extensive experience in project management, ideally complemented by relevant certifications (PMP/Prince2/Scrum)

• Ability to deliver compelling presentations and negotiate effectively across diverse stakeholder groups

• Capability to break down complex problems into manageable components and develop structured solutions

• Skill in tailoring messages clearly and appropriately for different target audiences.

• Proven experience in designing and conducting workshops to drive process improvements and decision-making

• Fluent English skills and very good German skills complete your profile

What we offer

As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings

• Work life balance: Remote options, flextime, flexible work schedules

• Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week and 30 vacation days

• Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center

• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact

• Travel benefits: car leasing, bike leasing, large free parking garage, good bus connections

• Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers