Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionWithin Employer Services, our Business Process Consultant will partner with Operations leaders and cross functional stakeholders to drive operational excellence through structured process analysis, optimization, and transformation. This role evaluates end to end workflows, identifies performance gaps, and delivers data driven recommendations that enhance efficiency, scalability, risk control, and customer outcomes across a global, highly matrixed organization.
The consultant ensures measurable value by improving service quality, reducing variability and rework, enabling automation, and strengthening governance and operational discipline.
Key Responsibilities
- Conduct end to end process assessments, documenting workflows, handoffs, controls, and dependencies.
- Analyze qualitative and quantitative data to identify bottlenecks, cost drivers, performance gaps, and risk exposure.
- Facilitate discovery and working sessions with SMEs and crossfunctional teams.
- Develop actionable improvements including streamlined workflows, automation opportunities, and procedural or organizational enhancements.
- Identify and implement AI enabled process improvements (machine learning, intelligent automation, generative AI).
- Build business cases and ROI models to evaluate impact and support prioritization.
- Design futurestate processes, SOPs, governance models, and systemrelated requirements.
- Support change management through stakeholder alignment, communication, training, and adoption tracking.
- Reports to the Director of Strategic Operations.
- Bachelor's degree in Business, Operations, Engineering, Finance, or related field.
- 5+ years in process improvement, operations consulting, or continuous improvement roles.
- Experience with KPIs, dashboards, and performance analysis.
- Familiarity with Lean, Six Sigma, or DMAIC methodologies.
- Experience in global, matrixed organizations.
- Exposure to automation (RPA, workflow tools, system implementations).
- PMP or equivalent certification.
- Experience in regulated or compliancedriven environments.
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
