About This Position
Business Process Consultant
Purpose:Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.
Duties, Functions and Responsibilities:Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Leads multiple process improvement teams
Develops project work plans, project management and periodic assessment
Facilitates the development of stakeholder analysis and communication plans for process improvement teams
Identifies, collects, and researches to complete data analysis
Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
Develops and improves models and methodologies for the department
Reviews and critiques the work of functional team staff
Communicates project and program information to all levels of the organization
May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills, and Abilities:Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of business strategies, objectives, planning, development and management processes and process improvement
Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
Skill in providing internal consulting services
Skill in project management methods
Skill in negotiation of projects and program initiatives
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
Ability to look at situations systematically
Ability to work independently and with teams
Ability to understand, interpret and apply detailed and complex information
Ability to manage implementation of recommendations
Graduation with a bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years of experience related to the job.
Licenses and Certifications Required:None
Preferred Qualifications:Proficiency in analyzing and documenting complex business workflows to translate organizational needs into actionable technical requirements.
Experience in performing data analysis to identify operational trends, support decision-making, and improve system or process outcomes, stakeholder analysis, and communication plans for process improvement.
Competence in researching, developing, user testing, running reports, and enhancing application features to effectively fix and optimize overall performance, reliability, and efficiency.
Knowledge of monitoring and supporting enterprise-level software or SaaS applications.
Experience in project management regarding the development of communication plans and the implementation of organizational recommendations.
Knowledge of the Texas Public Information Act and Public Information Process.
Knowledge of legal matter management.
Work Location:
We value a healthy work-life balance and currently offer a 40-hour work week with flexible work hours and a hybrid schedule of three days remote and two days on-site in accordance with the City’s policy and subject to supervisor approval. On-site work is primarily located at Austin City Hall, 301 W. 2nd Street, Austin 78701, or other location as designated by a supervisor.
Salary:
$71,630.00 - $90,980.00 annually
Benefits:
Working with the City of Austin offers numerous benefits, including medical, dental, and vision coverage, paid leave time, a comprehensive retirement plan, training opportunities, and more. Click HERE for more information.
When completing the City of Austin employment application:
Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Any final offer will be made based on the information provided in the application.
A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
A resume is required but will not substitute for a complete employment application.
Please do not use the phrase “see resume” or refer to other documents to complete your application.
Do not leave the “Duties and Responsibilities” sections blank.
Please include contact information from previous employers.
Failure to fill in all portions of the application will be considered an incomplete application. Incomplete applications will not be considered.
Cover Letter and Resume Required:
This position requires a cover letter and resume. Please upload your documents to be considered for this position.
If you are selected for hire:
If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before that date. All application steps, including attachments and submission, must be fully completed before that time.
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JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.What Makes the City of Austin Special?
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
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EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
Skills Required
- Bachelor's degree in a related field
- Three years of related experience
- Knowledge of business strategies, planning, development, and process improvement
- Skill in project management methods and developing project work plans
- Skill in communication across formats including presentations and written materials
- Ability to analyze data, research, and apply cost/benefit and statistical methods
- Ability to manage implementation of recommendations and work independently or with teams
- Proficiency in analyzing and documenting complex business workflows (preferred)
- Experience performing data analysis to identify trends and support decision-making (preferred)
- Experience researching, user testing, running reports, and enhancing application features (preferred)
- Knowledge of monitoring and supporting enterprise-level software or SaaS applications (preferred)
- Experience developing communication plans and implementing organizational recommendations (preferred)
- Knowledge of the Texas Public Information Act and public information process (preferred)
- Knowledge of legal matter management (preferred)
What We Do
An award-winning employer, the City of Austin has a Council-Manager form of government and employs 13.8K employees. The City Manager, appointed by the City Council, is responsible to the Council for the management of City employees, and for the administration of all City affairs. To achieve the vision of making Austin the most livable city in the country, Austin’s city government’s mission is to be the best-managed city in the country. The City continues to advance its best-managed mission through transparent business practices, excellence in public service, innovative leadership, and the provision of reliable, safe, efficient, and above-national-standards services. The Austin metro area population exceeds 2 million. Geographically, Austin consists of approximately 326 square miles. Austin is nationally recognized as a great place to live, in part due to its diverse population and its promotion of a year-round outdoor, active lifestyle. Austin’s quality of life has become its biggest economic development engine, and the City’s diverse demographic structure supports and enriches it. Austin is fortunate to offer a broad range of educational opportunities, including six universities, a robust community college system, and numerous other institutions of higher education. At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
