About The Role:
We are currently seeking a Business Process Analyst to join the Operations Strategic Support department. Our team provides process analysis and improvement solutions; utilizing technology like Appian (BPMS), Appian, Automation Anywhere (RPA) and DocuSign (eSignature) to build custom applications that automate enterprise processes. As a Business Process Analyst, you will be responsible for business process analysis, business analysis, relationship management, quality assurance and project execution.
The Impact You'll Make:
Business Process Analysis
- Conduct process discovery and elaboration workshops to document current state processes
- Utilize six sigma methodologies, like DMAIC, to facilitate process improvements
- Perform business process gap analyses to meet business unit’s desired outcomes
- Model future state business processes using the BPMN (Business Process Model and Notation) 2.0 analytical method
Business Analysis
- Lead various requirements elicitation techniques including workshops, interviews, and surveys
- Understand and implement design thinking principles in order to drive application development.
- Design creative process solutions to client problems that enhance user experiences (UX)
- Define, refine, and maintain user stories to meet the project goals and objectives
- Facilitate regular product demonstrations to solicit feedback from multiple stakeholders
- Collaborate with project team members to develop quality sustainable process solutions
- Familiar with the fundamentals of database design, interpret data and generate visualizations to support analysis
Relationship Management
- Develop strong partnerships with team, functional peers, sponsors, and multiple stakeholders
- Effectively manage expectations of project sponsors and committees
- Seeks out opportunities to optimize client experiences and deepen client relationships
- Tailors communication appropriately for both technical and non-technical audiences
Quality Assurance
- Create and maintain comprehensive test plans based on user story acceptance criteria
- Facilitate User Acceptance Testing (UAT) with a cross-functional project team
Project Execution
- Define milestones and metrics for project success
- Perform activities such as controlling scope and timeline
- Responsible for release management
- Facilitate user communications and training
Leadership
- Active change agent that works collaboratively with associates at all levels of the organization
- Navigates complexity and uses influence skills to manage relationships and projects
- Ability to lead with influence without formal organizational authority
- Be an active team member within a community of practice environment.
- Seek out opportunities to serve in leadership roles throughout the organization
Continuous Improvement:
- Conduct the onboarding and technical training of new engineering associates and participate in ongoing mentoring with team members
- Implement continuous improvement and innovation opportunities using new or current technologies
- Shows curiosity in learning new ideas and finding practical opportunities to leverage them in daily work
What You'll Bring To Baird:
- A minimum of three years of relevant experience and a proven track record of delivering substantial business results. Experience should cover areas of process analysis, business analysis, and project management, preferably within a diversified financial services firm
- BBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance is preferred
- Working knowledge of Business Process Model and Notation (BPMN) and Decision Modeling Notation (DMN)
- Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Visio
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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Skills Required
- Minimum of three years of relevant experience in process analysis, business analysis, or project management
- Experience covering process analysis, business analysis, and project management (preferably within a diversified financial services firm)
- Working knowledge of Business Process Model and Notation (BPMN) and Decision Modeling Notation (DMN)
- Proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Visio
- Familiarity with fundamentals of database design; ability to interpret data and generate visualizations
- BBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance
- Experience with Appian, Automation Anywhere, DocuSign or similar BPMS/RPA/eSignature tools
Baird Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baird and has not been reviewed or approved by Baird.
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Retirement Support — Retirement offerings are positioned as a major strength, including a strong 401(k) with matching and profit-sharing contributions, plus access to financial planning support. Long-term wealth building is further reinforced through employee ownership and stock purchase opportunities.
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Leave & Time Off Breadth — Time-off benefits are framed as generous, including unlimited PTO in some descriptions, paid holidays, and paid volunteer time. Flex time and work-from-home options are also included as part of the broader work-life package.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and mental health support, alongside wellness programs and HSA/FSA options. Preventive care and employer contributions toward HSA/deductibles are highlighted as part of the design.
Baird Insights
What We Do
Founded in 1919, Baird has guided families, businesses, communities and institutions toward their financial goals for a century. Today employee-owned Baird offers wealth management, investment banking, asset management, institutional sales and trading, equity research, public finance and private equity services through more than 160 offices in the United States, Europe and Asia. Baird manages and oversees more than $305 billion in assets for clients around the world and employs more than 4,600 associates. Baird has been one of FORTUNE’s 100 Best Companies to Work For® since 2004, and is committed to policies and practices that provide equal employment opportunity at all times. These non-discriminatory practices apply to all areas of employment including: hiring, promotions, terminations, compensation, benefits and educational opportunities. “Baird” is the marketing name for Robert W. Baird & Co., Incorporated and subsidiaries and affiliates worldwide. For more information, please visit www.rwbaird.com.
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