Business Process Analyst

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Job Summary

- Work in high complexity environments, leveraging specialist analysis tools, frameworks, techniques and practices to elicit, define and organize business requirements, across multiple stakeholder groups.
-Translate & document these business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realized.
- Following this analysis, work collaboratively within squads to ensure the business requirements are met through DevOps design & delivery activity & lead the application of testing processes & frameworks ensuring all products & services are effectively tested.

Business complexity is determined by:
1. Customer Impact
2. Number of integration points:
• Data
• Teams to talk to
• Systems
• Enabling function
• 3rd party vs. internal
3. Complexity of Business rules & processes.
4. Level of Operational Readiness.
5. Introduction of new or changing old Technology.

Job Description

+Analysis (including Business Case)

•  Lead the analysis process for complex business areas
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right language, format for building & testing)
• Prepare and prioritize the backlog of requirements for the user stories linked to the proposed solutions
• Proactively scan the internal & external environment to predict change requirements & opportunities for improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

 Solution Design

• Translate business requirements into an integrated system vision & detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted
• Understand & leverage knowledge on the organizations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Facilitate resolution & decision making during development & testing phases for any change requirement

Solution Delivery & Testing (manual)

• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery•
• Provide Developer & User support during user acceptance testing

  

Process Design & Modelling

•   Provide input & or lead the development / improvement of organization wide process design approaches, templates & modeling tool
   

People

• Provide coaching & mentoring across the O&M team as well as to developing analysts across the estate
• Build strong analysis capability across the analysis team
• Conduct peer reviews & problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Analysts for the organization
• Participate as a subject matter expert in the development & development planning of the broader analyst team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption of new system requirements)
• Proactively attract, recruit, develop, retain, reward & deploy & manage a diverse resource base aligned to an ever evolving tech environment (ahead of demand) where you are the leader

Role/Person SpecificationPreferred Education:

• Bachelor's Degree: Information Technology

Preferred Experience:

• Business Process Modelling

Knowledge & Skills:

• Strong analytical and problem-solving skills.
• Excellent project management abilities.
• Proficiency in process modelling and analysis tools.

Technical Competencies:

• Expertise in process optimization methodologies (e.g., Six Sigma, Lean).
• Proficient in using process mapping and analysis tools (e.g., Visio).
• Robotics Process Automation
• Agentic AI

Behavioural Competencies:

• Excellent communication and interpersonal skills.
• Proactive and results-driven approach.
• Adaptability and flexibility in a dynamic environment.
• Strong commitment to continuous learning and development.

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)