At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.
Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.
At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
As our new Business Process Analyst, you will be part of the Sales Operations Project Team and report to our Manager, Sales Ops Project Management. In this new role, you will be the crucial link between our sales organization and the strategic projects that drive our growth. You will dive deep into our commercial processes to analyze, document, and optimize them. You will work closely with stakeholders from various departments to translate business needs into concrete requirements, thereby having a direct impact on the efficiency and effectiveness of our sales team.
Where you will make an impactAnalyze and optimize sales processes: conduct in-depth Current State Analysis of end-to-end sales processes to identify operational gaps and bottlenecks, and subsequently design optimized "To-Be" processes that drive efficiency and align with strategic objectives.
Define and translate business requirements: gather, document, and prioritize clear, concise business requirements based on process needs, translating improvements into specifications for system and technology enhancements in partnership with IT and Sales Ops.
Drive project implementation and validation: develop test cases and validate that implemented solutions successfully meet defined process and business requirements before deployment to the sales organization.
Manage process adoption and change: develop training, communication, and process documentation (SOPs) to support change management activities, ensuring smooth organizational adoption of new processes and tools across the global sales team.
Ensure strategic alignment and governance: act as the primary liaison and key subject matter expert between Sales, IT, Finance, and Sales Operations, providing data-driven insights to influence project prioritization and maintaining centralized, high-quality process governance documentation.
- Support M&A integration: play a key role in streamlining and integrating processes and systems after business acquisitions, ensuring an efficient transition for the Sales organization and continuity of business operations.
Our Sales Operations Team is the engine behind our commercial machine. We are divided into two main branches: the Tactical team, which handles performance and analysis and our Projects team, of which you will be a part. In the Projects team, we focus on strategic initiatives that elevate our sales processes. We are a dynamic group that thrives on collaboration and tackling complex challenges. You will be the indispensable specialist who ensures that our projects perfectly align with business needs and helps shape our business process framework.
Who you areEssential- Proven experience in analyzing, documenting, and optimizing business processes.
- Experience working in a project-based and structured environment.
- You are flexible and thrive in a fast-paced environment where priorities can shift.
- Experience with sales processes in a B2B SaaS environment.
- Experience with CRM systems; knowledge of the processes is more important than the specific tool.
- Strong communication skills and experience with stakeholder management at various levels.
- A hands-on mentality; you are not afraid to roll up your sleeves for executive tasks.
- You are an independent worker who sees the freedom to shape a new role as an opportunity.
- You have a passion for improving processes and achieving measurable results.
- Specific knowledge of Salesforce.
- Experience with integrating processes after mergers and acquisitions.
Salesforce, Looker, Google Suite, Atlassian Suite (Jira, Confluence), Draw.io
What's in it for you- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 75,000+ users worldwide.
- Mobility options: Mobility budget or company car tailored to your needs.
- Comprehensive health insurance: Extensive coverage for you and your dependents.
- Private pension funding: Group insurance to secure your future.
- Competitive compensation: Proactively maintained to value your work.
- Referral bonuses: Earn rewards for bringing in new talent.
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.
If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.
We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. #LI-Hybrid
Top Skills
What We Do
Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.
Trusted by over 70,000 hotels in 185 countries, and supported by 700+ employees, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners — their success is our success.
How can Lighthouse help you?
Rate Insight
Track competitor pricing to maximize revenue
Market Insight
Accurately predict future market demand
Parity Insight
Identify and solve parity issues portfolio wide
Benchmark Insight
Effectively navigate competitive performance trends
Distribution Insight
Optimize distribution channel performance
Destination Insight
Enrich your strategy with short-term rental insights
Business Intelligence
Monitor, optimize, and report on your performance
Pricing Manager
Boost revenue with AI-driven room price recommendations
Channel Manager
AI-powered channel management that transforms pricing and distribution for independent hotels
Hotel Data Solutions
Bespoke data sets to elevate your commercial strategy
Short-Term Rental Data Solutions
Power your short-term rental strategy with custom insights
Revenue Management Services
Master commercial strategy with expert revenue support
