As a Business Process Analyst, you will play a key and collaborative role in the delivery of powerful data-driven products that support 32BJ Health Fund’s mission of providing high-quality and low-cost healthcare to its union members. The Business Process Analyst will be responsible for identify, implementing and supporting Health Fund business operations projects and processes for automation. With the Process & Quality Engineering team the Business Process Analyst will research and design new projects, prepare and present new ideas to improve current processes. This will include analyzing data to create and maintain new systems and/or streamline existing processes. This role will support additional operational and administrative needs within the team, including data analysis, data tracking, business planning and other ad hoc projects. The ideal candidate is technically savvy, highly organized, detail-oriented, able to learn quickly, flexible, and collaborative with a small but mighty team.
Primary Duties and Responsibilities:- Solicit, review, analyze, create, and upkeep business requirements documentation
- Build strong working relationships with other team members, vendors, and stakeholders
- Evaluate, Ideate, Develop, and Implement / Improve Health Fund existing processes and/or systems using your experience with SQL and or other programming languages
- Engage vendors, stakeholders, and other teams/departments to manage risks and timely resolution of issues
- Monitor and track multiple project and associated tasks simultaneously in a rapidly changing
- Analyze and interpret data to identify operational trends, patterns, and quality opportunities for improvement or new processes
- Perform data validation, quality review, create test cases, and perform UAT
- Work collaboratively with business and support leads to map out and document project process (business requirements documents, AS-IS & TO-BE workflows, Data Flow diagrams, Solution Design Specifications, test plans, test cases, policies and procedures, job aids, etc.)
- Identify and document progress updates, issues logs and other tools to ensure project run smoothly
- Provide operational support to teams for ad hoc project, as needed, to ensure project deliverable are met
- Support the implementation and maintenance of Data Governance policy requirements and standards for data and data systems within your domain
- Create clear documentation (user guides, quick starts, schemas, and data dictionaries) of established data structures and use cases
Qualifications:
- Bachelor’s degree or equivalent experience
- 2+ years of full-time experience or demonstrated accomplishments in identifying processes and projects for improvement, leading requirements gathering & validation, and writing functional & non-functional business requirements
- Prior experience with data warehousing projects and SDLC; experience with data migration projects from on-prem to cloud is highly desirable
- Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Visio; Expert proficiency in Excel
- Proficient in Structured Query Language (SQL); SQL Server Management Studio
- Proficiency with using dashboards software such as Tableau, QlikView, or Power BI
- Knowledge of Microsoft Dynamics CRM Platform is preferred
Skills Required
- Bachelor's degree or equivalent experience
- At least 2 years of full-time experience or demonstrated accomplishments in process and project improvement
- Experience leading requirements gathering and validation
- Experience writing functional and non-functional business requirements
- Prior experience with data warehousing projects and software development life cycle processes
- Experience with data migration projects from on-premises systems to cloud environments
- Advanced proficiency in Microsoft Office Suite, including Word, PowerPoint, and Visio
- Expert proficiency in Microsoft Excel
- Proficiency in Structured Query Language (SQL)
- Experience with SQL Server Management Studio
- Proficiency using dashboard software such as Tableau, QlikView, or Power BI
- Knowledge of Microsoft Dynamics CRM Platform
What We Do
The Building Service 32BJ Benefit Funds is the umbrella organization responsible for administering benefits, including Health, Pension, Retirement Savings, Training and Legal Services benefits to over 100,000 SEIU 32BJ members. SEIU 32BJ is the union representing property service workers, including office cleaners and residential doormen and superintendants, from Connecticut through Florida. Pension The Pension Fund provides retirement security for members and their spouses through a regular monthly pension benefit based on their years of service. Retirement Services The Supplement Retirement Savings Plan (SRSP) strengthens members’ retirement security through self directed retirement accounts funded by both employer contributions and participant savings. Health The Health Fund provides comprehensive, affordable high quality health benefits to members and their families. Training The Training Fund offers more than 100 different courses and seminars, ranging from Green Buildings to English as a Second Language, and everything in-between. Legal The Legal Fund provides legal representation to members, retirees and their dependants in a broad range of matters, including family, immigration, consumer and criminal law. The Benefit Funds’ main office is in New York City, with satellite offices in New Jersey, Connecticut and Washington, DC.
