United Community is seeking a Business Process Analyst to play a strategic and operational role in designing and optimizing software applications that support our business units. This position will define how processes and functions need to evolve, partner with stakeholders to execute that vision, and ensure employees receive proper training and support. The role also manages key relationships with vendors and internal teams to maximize system capabilities and efficiency.
What You’ll Do- Evaluate business needs and align application capabilities with strategic goals.
- Design workflows and business processes to illustrate current and future states.
- Partner with stakeholders to define lifecycle processes that support the Bank’s strategy.
- Develop programmatic solutions for process improvements using RPA tools (e.g., Blue Prism, Nintex Foxtrot).
- Oversee projects and implementations related to assigned applications, including conversions, testing, and training.
- Ensure compliance with information security requirements and industry best practices.
- Collaborate with IT teams to maintain a stable and scalable application infrastructure.
- Manage vendor relationships and participate in user groups to influence development efforts.
- Stay informed on industry trends and potential applications that could benefit the Bank.
- Bachelor’s degree in Business, Information Technology, or related field preferred.
- DocuSign admin experience preferred
- 1–5 years of experience in IT, banking, or bank operations.
- Experience with banking core systems (e.g., Fiserv Premier) and application implementations/upgrades.
- Strong knowledge of deposit, loan, and general ledger accounting procedures.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience in designing business processes, developing training/testing plans, and managing vendor relationships.
- Familiarity with RPA tools and ability to translate business needs into actionable technology solutions.
- Excellent project management, communication, and organizational skills.
- Ability to work effectively across all levels of the organization and adapt to changing priorities.
- Must be able to pass a background & credit check
- This is a full-time, non-remote position
FLSA Status: Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Pay RangeUSD $0.00 - USD $0.00 /Yr.Skills Required
- Bachelor's degree in Business, Information Technology, or a related field
- DocuSign administration experience
- 1-5 years of experience in IT, banking, or bank operations
- Experience with banking core systems such as Fiserv Premier and application implementations or upgrades
- Strong knowledge of deposit, loan, and general ledger accounting procedures
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Experience designing business processes and developing training and testing plans
- Experience managing vendor relationships
- Familiarity with RPA tools and ability to translate business needs into actionable technology solutions
- Excellent project management, communication, and organizational skills
- Ability to work effectively across all organizational levels and adapt to changing priorities
- Ability to pass a background and credit check
United Community Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Community Bank and has not been reviewed or approved by United Community Bank.
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Leave & Time Off Breadth — PTO and parental leave are presented as robust, covering vacation, sick and personal time plus federal holidays. Time-away policies are highlighted as strengths relative to base pay.
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Healthcare Strength — The package includes multiple medical plan options, company-paid short- and long-term disability, and company-paid life insurance at a high multiple of salary. These protections are positioned as core strengths of the total rewards offering.
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Retirement Support — A 401(k) with employer match and HSA with employer contributions are part of the offering. These components indicate meaningful support for long-term financial security.
United Community Bank Insights
What We Do
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve. As a top 100 U.S. financial institution, we offer comprehensive banking, wealth management, and mortgage services, serving clients across the Southeast with more than 200 locations throughout Alabama, Georgia, North Carolina, South Carolina, Tennessee, and Florida. Our commitment to service has earned us numerous accolades, including ten J.D. Power awards for #1 in customer satisfaction in the Southeast, and consistent recognition from Forbes, including multiple appearances on their lists of World's Best Banks and America's Best Banks. We were also recognized by Newsweek as one of America's Most Trusted Companies and are a multi-year recipient of American Banker's "Best Banks to Work For" award. We are an Equal Housing Lender and Member FDIC. For a better banking experience, visit your local United Community branch today. For more information about our products and services, please visit ucbi.com.
